Job Description
Senior Principal Consultant – NetSuite ACS - Manufacturing
Posted 1 day ago – Be among the first 25 applicants.
Job Description
Are you a highly experienced NetSuite consultant in the Manufacturing industry? Do you want to grow in a fast‑paced, client‑focused environment? Join Oracle’s NetSuite Advanced Customer Support (ACS) team to build your expertise in AI and cloud technology and help customers get the most from NetSuite – the #1 AI Cloud ERP that truly understands their business.
Responsibilities
Participate in the identification and documentation of customers’ NetSuite value gaps, maximizing our proprietary SuiteReview methodology.
Drive the approach to remediate gaps and achieve consensus with customers.
Work with customers to remediate highest‑priority gaps.
Architect solutions for complex business requirements, which may include configuration and/or integration and/or technical components, in partnership with the dedicated Technical Services (TS) team.
Demonstrate strong business consulting expertise, providing customers with strategic guidance and solutions to optimize their business processes.
Define detailed functional requirements for automations and integrations to NetSuite.
Work with the TS team to design and unit test automations and integrations.
Perform quality reviews of deliverables developed by other team members.
Continue to increase product knowledge and pursue relevant certifications.
Continuously learn and adapt to new AI technologies, integrate AI‑driven tools and methodologies into your consulting practice, and proactively support customers in adopting and maximizing the value of Oracle’s AI solutions.
Collaborate with other ACS teams, including TS, Point‑of‑sale (POS), eCommerce, OpenAir, Platform Technical Services, and Support.
Follow essential internal business processes aligned toward delighting our customers.
Qualifications
6+ years of overall relevant domain experience in one or more of NetSuite’s core vertical markets (e.g., Supply Chain Management, Operations, Manufacturing, Warehouse Distribution, and/or Retail).
Strong understanding of NetSuite modules including Financials, CRM, Inventory Management, Order Management, eCommerce, Warehouse and fulfillment.
Proven experience in business process consulting, with a track record of analyzing, optimizing, and recommending improvements to enhance organizational performance.
2+ years of external consulting role experience with sustained C‑suite interactions.
Experience with defining requirements for complex customizations and integrations.
Proven custom development analysis, design, and testing skills.
Strong communication skills.
Passion for driving customer satisfaction.
Project and/or team leadership experience.
Finance and/or Accounting professional and/or academic background a plus.
NetSuite ERP Consultant or other relevant product certifications a plus.
Demonstrates the ability to synthesize information into a coherent story, strategic vision, and implementation roadmap.
Benefits
Medical, dental, and vision insurance, including expert medical opinion.
Short‑term disability and long‑term disability.
Life insurance and AD&D.
Supplemental life insurance (Employee/Spouse/Child).
Health care and dependent care Flexible Spending Accounts.
Pre‑tax commuter and parking benefits.
401(k) Savings and Investment Plan with company match.
Paid time off: Flexible vacation provided to all eligible employees assigned to a salaried (non‑overtime eligible) position; accrued vacation provided to all other employees eligible for vacation benefits, with accrual rates detailed in company policy.
11 paid holidays.
Paid sick leave: 72 hours upon hire, refreshing each calendar year, with a cap of 112 hours.
Paid parental leave, adoption assistance.
Employee Stock Purchase Plan.
Financial planning and group legal.
Voluntary benefits including auto, homeowner, and pet insurance.
Career Level - IC3
This role regularly interacts with customers across North America, so a professional level of English is required. Proficiency in French is required for candidates residing in Quebec, otherwise it is considered an asset.
Salary:
CA: CAD $76,700 – $167,600 per year.
US: USD $87,000 – $178,100 per year. May be eligible for bonus and equity.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran status, or any other protected characteristic.
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