Applications Support Technology Lead - Vice President

Overview

The Markets Developer Concierge Service Professional is a seasoned role applying in-depth disciplinary knowledge to develop new techniques and improve processes and workflows. The role requires understanding how areas integrate within the sub-function and coordinating to contribute to the function and broader business objectives. It involves evaluating moderately complex issues with substantial potential impact, balancing alternatives and information from multiple sources, and applying strong analytical skills to filter, prioritize, and validate dynamic material. Strong communication and diplomacy skills are required. This position provides leadership to the Concierge team in India, includes coaching and training new recruits, and has a significant impact on project size and geography by influencing decisions through advice, counsel, and facilitating services in the area of specialization. The performance of teams in the area is directly affected by the individual’s performance. Our Vision: to create a positive experience for developers and remove roadblocks that impede high-quality, secure code delivery. Our purpose is to become trusted service providers, ISAs and development tools specialists, and personal champions for developers to positively impact development experience, creativity, and job satisfaction. Our Mission: to help developers navigate, simplify and stabilize Citi tools and processes so they can focus on achieving goals, developing quality products, and enjoying a rewarding development experience at Citi. We aim to make developing software easy, pleasant and safe. How We Will Work

We will treat developers as clients and take away difficult non-developer-centric tasks from our teams, handling them in a structured, consistent fashion with clear timelines and regular updates. We will build a knowledge base of these tasks to respond promptly and efficiently. We will support all communication styles that work for developers — chat, mail, calls. We will enable developers to raise issues with minimum effort to track progress; we will use the generated statistics to drive automation of key developer pain points. Responsibilities

Lead and coach the Concierge team in India; participate in coaching and training of new recruits. Provide leadership and influence across projects, considering geography and size, by advising, counseling, and facilitating services within the area of specialization. Ensure work and performance of all teams in the area aligns with functional objectives; monitor and improve workflows. Apply analytical skills to evaluate complex issues, prioritize work, and validate information from multiple sources. Communicate effectively with stakeholders and colleagues to share information and coordinate efforts. Qualifications

6+ years experience in an Application Support role. Proven leadership experience. Development experience would be advantageous. Experience installing, configuring or supporting business applications. Experience with some programming languages and willingness/ability to learn. Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization. Effective written and verbal communications, including the ability to explain technical issues in simple terms to non-IT staff. Demonstrated analytical skills. Issue tracking and reporting using tools. Knowledge/experience of problem management tools. Good all-round technical skills. Ability to share information with other support team members and other technology teams. Ability to plan and organize workload. Clear and concise written and verbal communication skills; ability to communicate appropriately to relevant stakeholders. Education

Bachelor’s/University degree or equivalent experience. What We Include

Job Family Group: Technology Job Family: Applications Support Time Type: Full time Primary Location Full Time Salary Range: $120,800.00 - $170,800.00 Skills & Other Notes

Most relevant skills: please see the requirements listed above. Other relevant skills: see above and/or contact the recruiter. Automated Processing and AI: We use automated processing, including artificial intelligence, for legitimate business interests to identify and align candidate skills with a job opening. If you consent, we can match your skills to other suitable roles at Citi. Our hiring processes and decisions are conducted by individuals; automated processing and AI do not replace human decision-making. Refer to jurisdictional considerations for details. This job opening is for an existing job vacancy. EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools or apply, review Accessibility at Citi. View Citi's EEO Policy Statement and the Know Your Rights poster.

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