Job Description
RQ09437 - Solutions Designer - CRM - Senior
About the job RQ09437 - Solutions Designer - CRM - Senior
NOTE
Assignment Type:
This position is currently listed as "Hybrid" and
consultants will be required to work onsite at the work location 3 days a week and 2 days from home.
The details of this arrangement will be confirmed with the Hiring Manager.
Extension/Amendment Attestation:
The Statement of Work (SOW) shall expire on March 31, 2026. No extensions will be allowed.
Responsibilities
Ensure Accessibility standards are met (AODA)
Design of hosting technology solutions based on the clients service specifications, standards, policies, best practices
Planning, implementing and supporting complex CRM systems
Documenting processes and technical designs and updating build books
Configurating and integrating Salesforce with other applications using web services or other mechanisms
Ensure development of application solution is implemented and in accordance with the business requirements
Conducting research and assessment of options for technical design issues
Contributing to design/development project plans, including work breakdown and resources estimates
Ensure unit testing meets expected functionality requirements
Ensuring compliance with architecture framework and system standards, and Agile Development Methodology
Leading-edge technologies, design criteria including usability, security, and privacy for web and mobile applications
Knowledge transfer and documentation as prescribed by the Project Manager and Manager
Developing and maintaining system design models, program codes, technical documentation, and specifications
Ensure development of application solution is implemented and in accordance with the business requirements.
Salesforce Experience 30%
5+ years of experience (including recent experience) solutioning and hands‑on configuring in Salesforce
Salesforce Certified Platform Developer I
Salesforce Certified OmniStudio Developer
Salesforce Certified Experience Cloud Consultant
Salesforce Certified Administrator
3+ years experience with LWC
Salesforce Dynamic Forms.
Design, Analysis, Development and Configuration 35%
Demonstrated experience supporting, developing, maintaining, and configurating Salesforce solutions
Hands‑on experience configurating and troubleshooting of issues in Salesforce implementation and its integration with subsidiary systems in Development and Production environments
Demonstrated experience configurating and integrating Salesforce with other applications using web services or other mechanisms
Demonstrated experience designing and supporting the development of prototypes and proof of concepts
Demonstrated experience conducting root cause analysis to troubleshoot and resolve defects/incidents resolve issues
Demonstrated experience documenting build books, working with staff on actual implementation document performance measures of the new environments
Experience conducting fit/gap analysis between high‑level requirements and Salesforce Public Sector capabilities
Experience conducting diagnostics and determining methods to help incident management
Experience implementing AODA compliant solutions
Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
Experience on Integration: Salesforce with Internal Applications
Should have clear understanding on Security settings, governor limits, platform limitations
Good experience in implementing Continuous Integration/Continuous Delivery (CI/CD) preferably worked in Salesforce implementation project
Should be comfortable working in Agile epics, user stories, features, story points, etc.
Knowledge on MuleSoft is a plus.
Management and Communication Skills 15%
Strong verbal and written communication skills
Strong interpersonal and negotiation skills
Strong consulting skills to engage with all stakeholders
Demonstrated experience monitoring progress, resolving problems and reporting regularly to business and I&IT management decision‑makers
Demonstrated experience developing and/or supporting the development of training and communication materials in support of large system implementations
Demonstrated team player with a track record for meeting deadlines.
Analytical and Problem‑Solving Skills 15%
Excellent analytical, problem‑solving, and decision‑making skills
Proven and demonstrable troubleshooting and analytical experience
Demonstrated experience in analyzing and resolving any problems, issues, or concerns with systems applications, hardware, software, or telecommunications
Experience with providing application fixes to support the user acceptance testing and deployment activities
A motivated, flexible, detail‑oriented, and creative team player with perseverance, excellent organization and multi‑tasking abilities, and a proven track record for meeting strict deadlines
Testing and deployment activities.
Public Sector Experience 5%
Previous experience working in Government or Public Sector organizations.
MUST HAVES
Demonstrated Hands On - experience designing, supporting, developing, maintaining, and configurating Salesforce solutions
Salesforce Certified Experience Cloud Consultant
Experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices and Procedures, OmniScripts, Vlocity Data Model, and Salesforce.com Lightning Web Components (LWC)
Salesforce Dynamic Forms.
Experience implementing AODA compliant solutions
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