Job Description
Training & Application Specialist page is loaded## Training & Application Specialistlocations:
Squamish, BC (Owner Relations)time type:
Full timeposted on:
Posted 13 Days Agojob requisition id:
R49197## ## Job Description:# **Training & Application Specialist**# **Owner Relations Technology****THE COMPANY**Owner Relations Technology is an IT company that is growing fast with over 30 years of experience. We supply a unique software solution for Property Managers and Hoteliers worldwide. We specialize in the development of robust Owner Accounting and Owner Portal software solutions for Branded Residences, Condo Hotels, Fractional Hotels, Timeshare Resorts, HOAs, Residence Clubs, and Property Management Companies. Our client base consists mainly of 4- and 5-star Resort hotels located Worldwide.**Compensation & Role Details:**Expected Salary Range: The expected base salary range for this role is between $50,000 – $58,000 CAD, depending on experience and qualificationsRole Type: New RoleAI Disclosure: AI may be used during the hiring process.**POSITION**The Training and Applications Specialist provides product expertise to the Sales team and the sales process. This person performs all product demonstrations to prospects in order to ensure full functionality is demonstrated and accuracy in representation is maintained. They will also serve as the subject matter expert for the sales team when it comes to all functionality related to our solutions.**JOB RESPONSIBILITIES:*** Facilitates new client and existing client training needs.* Works closely with the Onboarding Manager scheduling and preparing resources* Training and mentor new staff joining Owner Relations as requested.* Developing training standards and procedures and improving training efficiency where possible* Serve as an escalation point for training staff and customers* Collaborate with other departments within the company to offer and seek help and communication on a regular basis* Complete assigned projects on a timely basis.* Perform other duties as assigned.* Conduct onsite, Remote, WebEx, and phone training for Clients End users to ensure comfort with the application* Provide outstanding software training support* Develop end-user documentation that can be used internally* Submit software enhancement requests, including all business requirements, based on client requests as well as best practice training experiences based* Log all trainings and capture and communicate relevant details regarding client interactions and services* Track completed training hours by client, product, and task* Attend and actively participate in internal team and company**JOB QUALIFICATIONS:*** Bachelor’s Degree or equivalent work experience.* Certified or highly skilled in remote and classroom technical training practices and procedures.* Experience in software industry and understanding of the software development lifecycle.* Detail oriented and dedicated to follow-through in all work.* Demonstrated strong interpersonal skills; ability to deal with varied types of people (customers, vendors, colleagues, prospects) in a broad range of circumstances.* Excellent written and oral communication skills.* Excellent organizational skills.* Patience, flexibility and ability to handle pressure.* Technical problem solving aptitude and diagnostic ability.* Desire to provide outstanding customer service.* Ability to learn on the fly and comfortable dealing with ambiguity when facing new problems* Proactive approach to all tasks and responsibilities.* Ability to work well individually or as part of a team.* Hotel Operations Experience* Knowledge of Property Management and Central Reservations Systems* Ability to listen to what a customer/prospect needs and respond with a solution with a strong customer focused orientation* Willing to travel as needed.## ## Business Unit:Owner Relations## ## Scheduled Weekly Hours:40## ## Number of Openings Available:1## ## Worker Type:Regular## ## **More About Jonas Software:**Jonas Software is a leading provider of enterprise management software solutions, serving a wide range of vertical markets including hospitality, healthcare, construction, education, personal care, fitness, leisure, moving and legal services, to name a few. Within these markets, Jonas is comprised of over 65 distinct brands, each a respected leader in its domain.Jonas’ vision is to be the branded global leader across these verticals and to be recognized by customers and industry stakeholders as the trusted provider of “Software for Life.” We are committed to technology, product innovation, quality, and exceptional customer service.Jonas Software supports over 60,000 customers in more than 30 countries. We employ over 6,000 skilled professionals, including industry experts and technology specialists. Across our broader network, we support a global workforce of more than 30,000 employees.Headquartered in Canada, Jonas Software has a global footprint with offices around the world. We’re a 100% owned subsidiary of Constellation Software Inc., based in Toronto, publicly listed on the TSX (CSU.TO), and a member of the S&P/TSX 60 Index.Owner Relations Technology (Owner Relations), founded and incorporated in 1992, is a unique software solution for Property Managers and Hoteliers across the world. We specialize in the development of robust, Owner Accounting and Owner Portal software solutions for Condo Hotels, Fractional Hotels, Timeshare Resorts, HOA's, Residence Clubs and Property Management Companies. Our primary service areas include Vancouver, British Columbia, Canada and we serve clients throughout the United States, Canada, Mexico, the Caribbean, Asia and Europe.Our main customers are:• Hotel management companies and individual resorts• Property Management System Providers including Oracle, Springer Miller Systems, Infor and many more.• Clients include Alterra Mountain Company, Aqua Aston Hotels, Auberge Resorts Collection, Bellstar Hotels & Resorts, Destination Resorts, and a number of privately owned boutique properties Owner Relations has grown its client base significantly over the past ten years. We have a proven product that is unique and outperforms our competitors. Our significant advantage over the marketplace is that we offer a web-based application service provider (ASP), utilizing our own private and secure Cloud-based solution. Our solutions allow resort owners, HOA's or property management companies to maintain databases of condo owners, generate customized owner statements, handle reservations, as well as process maintenance fees, tax assessments and other charges.
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