Receptionist

EDUCATION & KNOWLEDGE

High school diploma, Secretarial DEP, or Office Technology DEC

Relevant experience and skills may compensate for formal education

Excellent oral and written communication skills in French and English

Basic computer knowledge and familiarity with management software (an asset)

WORKING CONDITIONS

full-time : tuesday to saturday

Salary: starting at $21.26/h

Paid personal days

Bereavement, moving, and marriage paid leave

Annual uniform allowance after probation

Health and wellness budget

Employee referral program

Free coffee

Festive and corporate events (volunteering, summer party, Christmas party, etc.)

Parking with electric charging station

The receptionist reports to the Branch Coordinator. They have the important responsibility of welcoming visitors to the branch, answering incoming phone calls, and directing them to the appropriate service, ensuring effective communication between the Cooperative, the public, and suppliers.

YOUR DAILY ROLE WITHIN THE COOPERATIVE

Greet individuals who arrive at the branch

Schedule appointments with an advisor and enter the client’s information into the management software

Accompany visitors to the columbarium

Assist in preparing the viewing rooms when needed and support families when family attendants are unavailable

Tidy up the viewing rooms and ensure they remain welcoming

Hand over ashes to families, by appointment

Receive payments for front-desk sales

Open internal and external mail and distribute it

Occasionally perform niche placements

Prepare files, funeral folders, and signature registers

Prepare basic documents required for distribution

Take inventory of office supplies

Perform various administrative tasks: word processing, filing, recording payments, etc.

Ensure branch opening and closing procedures

YOUR QUALITIES

Essential empathy and active listening skills

Ability to connect easily with others and defuse sensitive situations

Demonstrated compassion toward clients

Dynamism, team spirit, and adaptability