Senior ServiceNow Discovery & Service Mapping Engineer

Job Description What is the Opportunity? As a Senior ServiceNow Discovery & Service Mapping Engineer, you’ll play a pivotal role in designing, implementing, and optimizing ServiceNow’s Discovery and Service Mapping solutions. This role is critical to enhancing our IT service delivery by automating asset tracking, mapping service dependencies, and ensuring accurate CMDB (Configuration Management Database) integrity. You’ll collaborate with cross-functional teams to transform raw infrastructure data into actionable insights, enabling proactive incident management and strategic decision-making.

What Will You Do?

Design, configure, and deploy ServiceNow Discovery (MID Server) and Service Mapping solutions to automate the identification of IT assets, applications, and service dependencies.

Troubleshoot discovery/mapping issues, resolve data inconsistencies, and ensure compliance with RBC’s IT governance standards.

Collaborate with stakeholders and support teams to align solutions with business objectives.

Document technical processes, create training materials, and mentor junior team members.

Must-Have Qualifications

3+ years

of hands‑on experience with

ServiceNow Discovery

and

Service Mapping

modules.

Experience identifying, investigating, and resolving Discovery issues with working knowledge of UNIX server, Windows server, and network gear.

In‑depth knowledge of networking including TCP/IP ports and firewalls, network protocols, IP networks, subnetting, and network devices, and virtualization environment configurations, i.e. – Hyper‑V, VMware.

In‑depth knowledge of ServiceNow reconciliation process and identifying the frameworks that are related to ServiceNow mapping.

In‑depth knowledge of ServiceNow discovery patterns and scripts, especially PowerShell and JavaScript.

Experience with ITIL v4 frameworks, particularly in Configuration Management and Service Asset & Configuration Management (SACM).

Excellent problem‑solving, communication, and stakeholder management skills.

ServiceNow Certified Implementation Specialist (CIS) – Discovery

or equivalent certification.

Nice‑to‑Have Qualifications

Familiarity with ServiceNow Event Management, Orchestration, or ITOM modules.

Experience with cloud platforms (AWS, Azure, GCP) and containerization technologies (Kubernetes, Docker).

Knowledge of network protocols (SNMP, SSH, WMI) and infrastructure monitoring tools (e.g., Splunk, Nagios).

Agile/Scrum methodology experience in IT service delivery projects.

ITIL 4 Foundation Certified.

What's in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable

Leaders who support your development through coaching and managing opportunities

Support from a dynamic, collaborative, progressive, and high‑performing team, as well as world‑class tools and training

Opportunity to achieve great success and grow your career with RBC

Ability to make a difference and lasting impact

Work in a dynamic, collaborative, progressive, and high‑performing team

A world‑class training program in financial services

Flexible work/life balance options

Opportunities to do challenging work

Job Skills Application Development, Application Testing, Critical Thinking, Detail‑Oriented, Group Problem Solving, Multi‑Level Communication, Standard Operating Procedure (SOP), System Applications, System Integration Testing (SIT), Technical Writing

Additional Job Details Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-02-26

Application Deadline:

2026-03-27

Note:

Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well‑being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

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