Job Description
Fitzrovia is seeking to hire a
Manager, Resident Events & Experience
to join our team. The Manager will develop and lead in the planning and execution of a comprehensive resident events and engagement program for Sen̓áḵw, a landmark development located on the Sḵwx̱wú7mesh (Squamish) land in Vancouver. This role is responsible for curating community-driven programming that reflects the diversity and significance of Sen̓áḵw while fostering meaningful connections among residents.
Sen̓áḵw is a place of return, a community built on Squamish land and shaped by Squamish values. Sen̓áḵw brings homes, opportunities, and connection back to a place where Squamish people once gathered. It is more than a development; it is a vision for a sustainable, inclusive future where everyone can belong.
The Manager, Resident Events & Experience will support the delivery of the day-to-day resident and community experience objectives. Working collaboratively with Operations, Leasing and Squamish Nation partners, this role will help drive strong occupancy, resident satisfaction and long-term retention through thoughtful programming, proactive communication and a consistent on-site presence.
This role represents a cornerstone position in Fitzrovia’s Vancouver expansion and offers the opportunity to help build and shape our local operations, culture, and service standards as we establish our presence in Western Canada.
At Fitzrovia, we pride ourselves on being an entrepreneurial and innovative organization, which makes this role well suited for a candidate looking to roll up their sleeves, wear multiple hats and contribute to all aspects of real estate investment and development.
As we are a highly collaborative team, the successful candidate will be required to work on-site full-time.
The salary range for this position is $80,000 – $90,000, plus a competitive performance-based annual bonus, based on skills and experience. Our total rewards program recognizes performance, supports well-being, and encourages growth by offering paid vacation and personal days, comprehensive benefits, wellness and mental health resources, and a generous professional development allowance.
Fitzrovia uses AI-enabled tools to assist in screening and assessing applications. Final hiring decisions are made by Fitzrovia’s hiring team.
Key Responsibilities:
Resident Events & Community Building:
Lead the strategy, planning, and execution of Sen̓áḵw’s resident events program, delivering creative, culturally relevant, and demographic-appropriate experiences
Develop and manage an annual events calendar in collaboration with property and leasing teams and the Sḵwx̱wú7mesh Úxwumixw, including (but not limited to) community events, open houses, and broker events
Foster a strong sense of community by honouring Sen̓áḵw’s longstanding role as a place of gathering for the Sḵwx̱wú7mesh Úxwumixw and all who come together there.
Through meaningful programming, cultural activation, and inclusive community-building initiatives, strengthen relationships among residents, reinforce Sen̓áḵw’s identity and create opportunities that welcome Sḵwx̱wú7mesh People, residents, and the broader public to connect, gather, and contribute to the shared life of this place.
Standards, Experience & Continuous Improvement:
Establish and maintain service standards for Sen̓áḵw events, including look, feel, setup guidelines, mood boards, and service documentation.
Review resident satisfaction data, surveys, and feedback to identify trends, create action plans, and continuously enhance the resident experience
Monitor competitor programs and industry trends to ensure best-in-class customer experience delivery.
Participate in weekly Sen̓áḵw team meetings and act as a visible leader in resident hospitality and service excellence
Build and manage relationships with key partners, vendors, contractors, and suppliers to support high‑quality event execution and programming
Drive community benefit by working with businesses majority owned by a Sḵwx̱wú7mesh person or people
Online Reputation & Communications:
Oversee online reviews and listing management for Sen̓áḵw, including Google and social platforms
Develop and execute action plans for negative reviews in collaboration with site teams and marketing
Support marketing initiatives related to online reputation, resident engagement, and prospect communications
Lead the design and implementation of customer service training strategies aligned with Fitzrovia and Sen̓áḵw’s service vision
Develop tools, programs, and learning initiatives that reinforce service behaviors and hospitality standard
Oversee onboarding training for new team members, ensuring clear understanding of service expectations
Facilitate in-house training sessions and manage third-party training partnerships
Partner with leadership to identify performance gaps and deliver targeted training solutions
This role will operate within the Sen̓áḵw development, a partnership with Nch’ḵay̓ and OPTrust on Squamish Nation land; as such, cultural awareness and respect for Squamish values and community engagement practices are essential.
Qualifications and Experiences:
Bachelors degree, Diploma, or Certificate in Business, Hospitality, Real Estate, or related discipline
5-7 years of experience in hospitality or property management operations
5-7 years of experience specifically in employee training, including the development and facilitation of training courses and materials
Proven experience developing and implementing new processes, procedures, and standards
Experience with new openings and acquisitions (of hotels, residential or commercial properties)
Track record of providing world-class customer service
Ability to think analytically and analyze resident metrics and reports
Superior communication skills and ability to influence others
Ability to work well under pressure and within tight deadlines
Self‑motivated, curious, responsive, and result driven
Strong teamwork, decision & problem‑solving, organizational and communication skills
Experience working with First Nations, specifically on reserve land is an asset
Why Fitzrovia:
Fitzrovia is a vertically integrated development and asset manager focused on Class-A and vintage-style apartment buildings across the Greater Toronto Area (GTA), Montreal and Vancouver. Fitzrovia provides best-in-class development, construction, property and asset management with a focus on design, active lifestyle management and exceptional customer service.
Fitzrovia partners with public institutions, pension funds and high net worth investors who have a bias towards long-term cash flow generating assets. The company is the largest developer of purpose-built rental apartments in Canada with over $9 billion of assets under management.
Fitzrovia is honoured to be partnering with the Squamish Nation and Nch'kay to property manage Sen̓áḵw, a world-class community built on Squamish land and shaped by Squamish values.
At Fitzrovia, we focus on our people and our culture, and offer a competitive salary, benefits, and career development opportunities. Fitzrovia’s commitment to hospitality is at the core of our DNA. To learn more about Fitzrovia, our people and our properties, visit www.fitzrovia.ca.
Fitzrovia is an equal opportunity employer and is committed to creating an inclusive environment for all our employees. If you require reasonable accommodation during the recruitment process, please reach us at careers@fitzrovia.ca.
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