Manager, Special Accounts

"We exist to unite working people to build a just world" As a member‑owned financial cooperative and the largest fully unionized credit union in B.C., Community Savings Credit Union exists to serve our members and strengthen our communities—not to maximize profits. For over 80 years, we’ve made a meaningful impact by supporting working families, advocating for social justice, and creating positive local change. Our team is passionate about transforming our Social Purpose into action and contributing to a more just and equitable world. We are dedicated to ensuring that all candidates are treated fairly and without discrimination throughout the recruitment process. Community Savings Credit Union acknowledges the Indigenous Peoples on whose traditional territories we live and work. Manager, Special Accounts

The Manager, Special Accounts, is responsible for the day‑to‑day management of the Commercial Services Administration department and team, and for providing leadership related to the management of non‑performing and sub‑standard retail & commercial credit. Service excellence will be demonstrated by the effective collection of delinquent loans, mortgages, lines of credit, overdrafts and chargebacks referred to the department. The Manager is accountable for guiding results within the team by providing support and direction to staff to mitigate credit and fraud losses through proactive management of delinquency, foreclosures / collection activities and loan recoveries, while recognizing the need for creativity and imagination in developing solutions that reflect the best interests of both the member and the Credit Union. Credit & Collections Management

Proactively direct the management of delinquency, foreclosures, and loan recoveries. Develop, implement, and maintain policy/procedure to resolve / mitigate risk and loss for problem loans. Provide creative solutions that reflect the best interests of both the member and the Credit Union. Escalate issues outside policy to the Director, Commercial Credit and the SVP, Risk Management, with recommendations. Administration and Reporting

Responsible for the review and accuracy of monthly and quarterly reports on delinquency, impaired loans, foreclosed properties, loan recoveries and any other information as required. Recommend restructuring options of existing credit requirements for retail and commercial. Make recommendations for loss provisions and/or write‑offs. Relationship Management

Guides and directs branch staff to ensure delinquent members are contacted promptly with the aim being to resolve overdue accounts in a manner that respects the values and social purpose of CSCU. Directs communications with members, commercial syndication partners and other parties as required to facilitate resolution of non‑performing loans, including proactive communication and management of legal counsel. Process Improvement and Risk Management

Actively looks for efficiencies in policy and procedures and champions these changes within the department and the Credit Union. Acts as a resource to other areas by providing input and analyzing risk on credit policy, procedures and products. Post‑Loan Reviews

Leads and conducts post‑loan review processes for retail and commercial lending facilities. Examines compliance with credit procedures and overall creditworthiness. Report findings and risk mitigation and remediation recommendations to senior management and relevant committees. Project Coordination

Support / project manage corporate initiatives as assigned and proactively identify areas of significant risk to the Credit Union, managing the project from initiation to close. Required Skills & Abilities

Technical Skills

Proficient knowledge of spreadsheets, work processing, and other work‑related computer programs/systems. Proficient knowledge of the banking system / previous experience with banking systems. Must have and maintain expert knowledge of legislation regarding credit and credit‑related matters to minimize the risk to the credit union, including potential class action suits. Good understanding of the Personal Property Security Act, Business Practices and Consumer Protection Act, Mortgage Act, Interest Act, Small Claims Court procedures, Personal Information Privacy Act, Bank Act, Bankruptcy and Insolvency Act and relevant aspects of the Criminal Code. Knowledge of real estate conveyancing. Ability to deal with law firms regarding foreclosure / collection activities, litigation and policy and procedures as it relates to the law. Combination of analytical, decision making and decisiveness skills required. Realization / collection experience and/or Commercial Lending experience is a necessity. Behavioral Skills

Excellent communication and presentation skills, and comfortable in dealing with personnel from all levels of the credit union. Strong management and interpersonal skills. Curiosity and comfortable sharing ideas and opinions, contributing to collaboration and solutions development across the organization. Well‑developed problem solving, negotiation, conflict resolution and influencing skills. Proven ability to develop win / win solutions through innovation and collaboration skills. Education & Experience

Bachelor’s Degree or a diploma requiring 3–4 years of full‑time study. A degree in Business Administration or related courses are preferred. Successful completion of recognized supervisory or management courses. Previous management and/or supervisory experience is also required. Minimum 7–9 years’ direct experience in lending. Must have in-depth knowledge of Retail & Commercial Credit and must be current in terms of market underwriting practices. Audit experience is considered an asset. Proven experience in delinquency and collection practices, policies, procedures and legal requirements, commercial underwriting, corporate credit analysis, regulatory knowledge, negotiating, and risk management preferred. Compensation & Perks

At Community Savings Credit Union, we believe our team deserves to feel valued, supported, and rewarded both at work and beyond. That’s why we offer a competitive compensation package and industry‑leading benefits, including: Work–Life Balance

A 35‑hour work week Up to 12 paid health days per year (with 50% of unused days paid out annually) Up to 6 weeks of paid vacation per year Paid volunteer hours Financial Wellness

CSCU contributes a percentage of your salary to your RRSP — no matching or minimum required Staff mortgage and personal loan rates Up to $5,000 per year interest‑free loan for home computer or fitness equipment Tuition reimbursement policy Exclusive discounts with Perkopolis Health & Well‑Being

$2,000 annual mental health coverage plus iCBT (internet‑based CBT) Unlimited RMT massages & physiotherapy (yes, unlimited!) $500 annual health care spending allowance $200 vision coverage every 12 months 100% basic dental, 75% major dental, and 50% orthodontics (up to $2,000 lifetime) for employees and dependents Out‑of‑country travel insurance Carepath support for employees and families in times of illness or health crises Telemedicine access Family building, fertility drug coverage, and gender affirmation benefits “Wellbeats” on‑demand fitness, nutrition, and mindfulness classes Professional Growth

Learning and development programs, including paid LinkedIn Learning membership Peace of Mind

3x annual salary life insurance coverage The typical salary range for this position is $85,000 CAD – $106,000 CAD per year. The final offer may vary based on your job‑related knowledge, skills, experience, and expertise. We are always looking for top talent. If your qualifications differ from those listed above, the final agreed upon salary may be adjusted to reflect your individual qualifications.

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