Insurance Support Associate

For over 50 years, our Property and Casualty insurance Company, CAA Insurance, has provided dependable and trustworthy service to protect Canadians and what matters to them. CAA Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are At CCG, we are committed to delivering an exceptional Associate experience. We offer:

Work-life harmony with access to an award-winning holistic wellness program

Continuous learning through our robust corporate curriculum and education reimbursement program

Incredible rewards, travel incentives, and product and service discounts

Pay-for-performance and best-in-class recognition programs

Competitive benefits that include a defined contribution plan, personal spending account, and so much more

Join our growing team where everyone belongs!

Position Details What You Will Do

Support the Insurance Sales and Service team by answering inbound calls from our CAA Insurance policy holders regarding general service inquiries, also billing options and payments

Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace

Assist with the collection of data for departmental reporting

Offer support for ongoing departmental projects and initiatives

Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

Post-Secondary education completed, University preferred

1-3 years of exceptional customer service experience

Previous experience in a call centre environment

Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation

Strong teamwork and analytical skills

Excellent communication skills, both verbal and written

Call Centre Hours

Monday to Thursday - 8:00am to 8:00pm Friday - 8:00am to 6:00pm Saturday (once a month) - 9:00am to 4:00pm

You must be flexible to work various shifts within the call centre hours

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

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