Assistant Store Manager

Who We Are The Salvation Army has served people in need in communities across Canada and Bermuda for more than 130 years.

Building on our roots as a worldwide Christian church, each year we help more than 2 million people by providing necessities such as food, clothing and shelter.

We also support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

As a faith‑and‑values based organization, we hire and serve people of all backgrounds and walks of life – there is a place for everyone to belong here.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Job Description This position is located at

3245 Fairview Street, Burlington, ON .

Starting wage is $23.28 to $28.00 per hour, depending on education and experience.

Salvation Army NRO offers opportunities for annual increases.

Accountabilities

Oversee safety of all customers, staff and volunteers while in the store.

Assist with planning of store layouts and ensure the store’s attractiveness.

Handle customer concerns or complaints in a timely and courteous manner.

Support the Store Manager in ensuring all cash operations are carried out according to Salvation Army Policy and Procedures and that nightly deposits are secure.

Oversee control of inventory by ensuring store donations are retrieved, sorted and priced appropriately.

Provide direction and support to staff in the absence of the Store Manager.

Participate in interviews and hiring.

Provide orientation and training, and give feedback for performance management of staff in compliance with Divisional and Territorial standards.

Assist in planning of store sales, promotions and auctions.

Plan staff schedules, staff meetings and training sessions.

Sort, price and stock various goods.

Health and Safety

Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Support the Store Manager/Corps Officer in ensuring that all staff are aware of emergency procedures and are prepared to implement them immediately as necessary.

Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations as applicable.

Critical Relationship Management Internal: Store Manager, volunteers, staff. External: Community, external vendors.

Managerial/Technical Responsibilities Reports directly to the Store Manager. Direct reports: None. This position supervises staff members and volunteers in the absence of the Store Manager.

Financial and Material Management

Moderate material responsibilities.

Regular responsibility for minor financial matters and for wise use of own resources.

May be authorized to handle small amounts of cash. Little input to annual budget or revenue projections.

Working Conditions

This is a permanent full‑time position.

Work is in a store environment.

Flexibility in work schedule is required.

Work schedule will vary from week to week and will include weekdays and/or Saturdays.

Required to stand for long periods with frequent twisting, bending, crouching and reaching.

Ability to lift/move up to 29 pounds on a regular basis.

Travel is required for this position to attend meetings, etc.

Education, Experience and Qualifications

Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

Education, Qualifications and Certifications

Completion of a formal post‑secondary program or specialized courses in Retail Management or equivalent.

Alternative combinations of education and experience may be considered.

Experience and Knowledge

Two (2) years of prior related retail store experience, specifically in secondhand merchandise preferred.

Basic accounting experience is required.

Cash handling experience is required.

Experience with cash registers and related processes and procedures, i.e., bank deposits, summary reports, etc.

Proficient in Microsoft Office applications.

Experience with specific systems/programs related to The Salvation Army is an asset.

Skills and Capabilities

Able to work within a team environment to provide direction, resolve conflict and ensure appropriate use of donations.

Excellent organizational, interpersonal and communication skills (written and oral).

Results driven with superior time management skills and the ability to delegate effectively.

Experience in performing administrative tasks.

Team player: ability to work in a compassionate, respectful and non‑judgmental manner.

Familiarity with cash handling, pricing, sorting procedures, product display and promotion guidelines.

Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion.

Compensation The target hiring range for this position is $23.28 to $29.10 with a maximum of $34.92.

Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills and qualifications relevant to the role.

The Salvation Army will provide reasonable accommodation upon request.

Please email

Recruitment.Accommodations@salvationarmy.ca

if you have a need for any accommodation and we will be pleased to discuss this with you.

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