Implementation Specialist (Cloud Applications)

Location: Canada

Role Summary The Implementation Specialist is responsible for building, configuring, and deploying March Networks cloud and hybrid application environments for enterprise customers. This role focuses on technical implementation, system configuration, and environment readiness. The specialist works closely with internal teams and customers to ensure cloud services, software, and integrations are properly deployed, validated, and transitioned to steady‑state operations.

Duties and Responsibilities

Conduct technical discovery sessions with customers to gather requirements for cloud application configuration, system integrations, and service enablement

Build and configure cloud and hybrid application environments, including software components, services, permissions, and integrations

Install, configure, and validate March Networks software systems and supporting components according to documented requirements

Customize cloud services, workflows, and system settings to align with customer operational needs and technical specifications

Document system configurations, environment details, and customizations for each customer deployment

Collaborate with Managed Services and Certified Solutions Partners (CSPs) to ensure hardware, software licenses, cloud services, and features are properly activated and operational

Support environment testing, validation, and readiness checks prior to customer handoff

Partner with Customer Success to enable smooth onboarding by providing technical context, configuration documentation, and system overviews

Assist with estimating effort and technical scope for incremental configuration changes or additional cloud services

Support the transition of deployed environments to Client Success and Managed Services teams following implementation completion

Qualifications

Bachelor’s degree in business, computer science, engineering, information technology, or equivalent relevant experience

Experience implementing or configuring software solutions in a B2B SaaS or cloud environment

Experience supporting enterprise customers in a technical or implementation-focused role

Strong proficiency with Microsoft Office tools for documentation and communication

Ability to manage multiple technical tasks and deployments concurrently

Strong analytical, troubleshooting, and problem‑solving skills

Excellent written and verbal communication skills

Detail‑oriented with strong documentation discipline

Ability to work independently while collaborating effectively across teams

Assets (Preferred)

Experience with cloud‑based video management systems or SaaS platforms

Familiarity with digital video recorders, CCTV, or video surveillance technologies

Working knowledge of SQL Server databases, APIs (Swagger), and CRM platforms such as Salesforce

March Networks is an equal opportunity employer and supports a diverse workforce.

Accommodations are available upon request for candidates taking part in all aspects of the selection process. Applicants can make their accommodation needs known to us in their application.

Please note March Networks uses AI as part of the recruitment process.

Hiring salary range for this position is between $65,000 - $75,000. This is a new vacancy with one opening.

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