Wireless Business Sales Consultant - Remote - Flexible hours

Overview

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Position Title :

Workforce Program Consultant Work Location :

Remote - Quebec, Canada (with occasional on-site availability in Montreal / Kirkland) Classification :

Engaged under a Statement of Work (SOW) Position Summary

As a Customer Operations Consultant, you will deliver key support for workforce management and staffing programs within a centralized client service model. Operating as an independent contractor under a Statement of Work (SOW), you will contribute across Talent Operations, Program Administration, and Client Service delivery. This role is ideal for a detail-oriented, bilingual professional comfortable managing multiple priorities and stakeholders in a fast-paced environment. Responsibilities

Talent Operations Support: Assist with job requisition postings, candidate screening, and interview scheduling. Coordinate onboarding activities, including document collection and new-hire logistics. Partner with client stakeholders to confirm role requirements, timelines, and expectations. Serve as the primary point of contact for consultants and temporary workers during assignments. Manage administrative and timekeeping processes via client platforms (e.g., SAP Fieldglass). Provide first-line issue resolution related to consultant engagement and system usage. Generate and deliver reports, summaries, and dashboards as required. Client & Program Administration

Support adherence to key performance indicators (KPIs) and service level agreements (SLAs). Act as a liaison between client contacts, internal teams, and supplier partners for daily operations. Maintain strong professional relationships and effective communication with all stakeholders. Proactively identify service delivery risks and recommend solutions. Participate in recurring client check-ins and business reviews to evaluate satisfaction and performance. Support reporting, data analysis, and workforce program metrics. Oversee coordination of travel and expense reporting where applicable. Identify opportunities to enhance program value and support account growth through improved processes, expanded supplier engagement, or increased service adoption. Share insights and recommendations with client and internal stakeholders to promote program expansion and long-term success. Minimum Qualifications

Bachelor's degree preferred, or equivalent work experience in HR, recruitment, staffing, or client operations. Experience with VMS or HRIS systems (e.g., SAP Fieldglass) is strongly preferred. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience supporting contingent labor programs or MSP operations is an asset. Fluency in both English and French (spoken and written) is required. Contractor Requirements

As this role may involve access to sensitive data, a client-issued laptop and email account will be provided. Contractor is responsible for maintaining personal equipment, such as phone and internet access. Responsible for all personal tax filings, insurance, and benefits as an independent contractor. Invoicing must follow the agreed schedule outlined in the SOW, with accurate and timely submissions. Invoices must include applicable GST / HST and, for Quebec-based contractors, QST charges in compliance with Canadian tax laws. Payments will be processed according to term in agreement and receipt of an approved submission. Location & Availability

Must be a resident of Quebec, ideally based in or near Montreal. Availability for in-person meetings at the Kirkland Head Office as needed. Full fluency in French (read, write, speak) is required to meet compliance with Bill 96 and to collaborate effectively with local stakeholders. Compliance & Legal Considerations

Must be knowledgeable of Canadian federal and provincial labor laws, including those governing self-employed workers and Quebec-specific requirements. Required to follow all applicable privacy laws (including PIPEDA and provincial regulations) and corporate compliance policies. Must operate in accordance with the Independent Contractor Agreement and Statement of Work (SOW). Additional Notes

Access to confidential or sensitive information may be required in this role. Tasks may involve prolonged use of a computer, document handling, and general office activities.

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