New Account Set-Up (NAS) Analyst

The New Account Set-Up (NAS) Analyst supports the successful onboarding of new properties transitioned from the Sales team. Working under the direction of NAS leadership, this role assists in coordinating onboarding activities, facilitating communication between internal departments and clients, and ensuring required systems and services are set up accurately and within established timelines. The NAS Analyst plays a key supporting role in executing onboarding plans, maintaining documentation, tracking milestones, and contributing to a positive client experience throughout the implementation process. This position requires strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. KEY RESPONSIBILITIES

Client Onboarding Support: Support the end-to-end onboarding process for new properties by assisting with coordination of internal tasks and ensuring required information is collected and processed accurately. Project Coordination: Assist in maintaining project timelines and tracking key milestones (e.g., installation, configuration, documentation). Follow up with internal teams to ensure tasks are progressing as scheduled and escalate concerns when required. Cross-Departmental Collaboration: Work collaboratively with internal teams (e.g., IT, Operations, Sales, Billing) to facilitate timely completion of onboarding activities and communicate potential delays. Client Communication: Serve as a point of contact for clients during onboarding, providing updates, responding to routine inquiries, and escalating complex concerns as appropriate. Documentation & Data Management: Collect, verify, and accurately input required client and property information into company systems. Maintain organized and detailed records of onboarding activities. Training Support: Assist in delivering or coordinating client training sessions to ensure clients understand system functionality and processes following onboarding. Process Adherence & Improvement: Follow established onboarding procedures and contribute recommendations for process improvements based on day-to-day experience. Additional Responsibilities: Perform other duties, projects, and responsibilities as assigned. Responsibilities may evolve over time to meet business needs and departmental priorities. REQUIRED EDUCATION & QUALIFICATIONS

1–3 years of experience in client onboarding, project coordination, customer service, or a related field. 3-5 years in Client focused roles or elevated customer service roles Extensive experience managing high-volume client interactions, ensuring consistent delivery of exceptional service and personalized support Proven track record in handling complex client onboarding scenarios and resolving escalated concerns with professionalism and empathy. Strong organizational and time management skills Excellent written and verbal communication skills. Ability to manage multiple tasks simultaneously and meet deadlines. Ability to work in a fast-paced environment Experience with project tracking tools (e.g., JIRA) is an asset. Strong attention to detail and data accuracy. Experience supporting client training or implementation of processes/projects is preferred. OTHER COMPETENCIES

Project Coordination – Ability to manage tasks, track timelines, and support multiple onboarding projects concurrently. Attention to Detail – Ensures accuracy in data collection, documentation, and system configuration. Communication Skills – Communicates clearly and professionally with clients and internal stakeholders at all levels. Problem Solving – Identifies issues and works collaboratively to resolve them or escalate appropriately. Adaptability

– Thrives in a dynamic, fast-paced environment with changing priorities. Collaboration – Builds and maintains positive working relationships across departments. Technical Proficiency – Strong working knowledge of relevant software systems and comfort handling data. Planning & Organization – Establishes priorities, follows structured processes, and ensures tasks are completed efficiently. DIRECT REPORTS

None WORKING CONDITIONS

Manual dexterity required to use desktop computer and peripherals. Some travel may be required within Ontario. Overtime may be required based on business needs. Wyse welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. While we value diversity and welcome applications from qualified candidates, please understand that we cannot provide assistance with LMIA-related matters.

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