Billing Coordinator

Job Description We are currently hiring for the role of Billing Coordinator. In this position, you will support our Finance Team in managing the day‑to‑day activities of the business such as customer billing, accounts receivable, maintaining vehicle records, damage tickets, and coordinating with our operations and customer success teams.

Responsibilities

Maintain our customer billing tickets and payment processing

Accounts receivable collections – track payments and follow‑up on outstanding balances

Process customer ticket and toll charges

Support team on all customer activations, cancellations, and contract changes

Prepare, match, and track customer damage claims and charges

Review and process customer returns and coordinate with team members to quickly expedite customer refunds

Maintain up‑to‑date company records such as inventory, vehicle records, and accounting entries

Assist with ad‑hoc projects

Requirements

Demonstrates high organizational skills

Understands the importance of maintaining up‑to‑date data records

Excellent written and oral communication skills

Experience working in a start‑up environment considered an asset

Willingness to learn and build processes as we grow/scale

Skills

Data Entry

Attention to detail

Accounts Receivable Collections & experience speaking with consumers on Accounts Receivable Matters

Microsoft Excel and Word

HubSpot and Zendesk experience (an asset)

Float expense platform experience (an asset)

Who You Are

You are a detail‑oriented individual

You have strong analytical skills

You’re a strong problem solver who is comfortable working on ambiguous and undefined problems

You’re resourceful and creative – you make things happen with the constraints you’re given

You practice extreme ownership – you take responsibility and ownership for the things that happen to you

You’re collaborative, capable of working with others and getting the best out of those around you

You have a bias toward action

You make decisions with data

You have high standards for your work

You want to build something great

About Roam Roam’s mission is to improve the way people access and own cars because we believe mobility is an important part of modern life.

With Roam, you can get a car on a monthly subscription with auto insurance, roadside assistance, and routine maintenance included. Everything you need to drive in one monthly payment. Get your car delivered right to your door. Cancel anytime. No long‑term commitments.

Roam was founded in 2020 and is backed by a number of world‑class investors including Mantella Venture Partners and Mistral Venture Partners.

The automotive industry is currently going through a major revolution. From electric and autonomous vehicles to new mobility models like ours, it’s an exciting time to be working on the future of automotive and transportation.

Roam is currently based in Toronto, Canada with offices and garages across the Greater Toronto Area.

Visit Roam’s website for more information: https://roam.auto/

The Roam Team and Culture

High integrity: Be honest. Do what you say you’re going to do. Speak up when others won’t. Do the right thing.

Bias toward action: Take action. Move fast. Get stuff done.

Extreme ownership: Own everything in your world. Take responsibility for your actions and outcomes, and the actions and outcomes of those within your sphere of influence.

Seek truth: Pursue the best ideas and solutions with an open mind. Use data to inform your perspective. Build up from a foundation of truth.

Be kind and helpful: Help and support those around you. Put positive energy into the world.

Open, honest, and transparent communication: Be direct with feedback in the spirit of helping others improve. Communicate issues and problems when you see them. Have the hard conversations. Praise teammates when they deserve it.

Strive to be great: Do your best work. Raise the bar and set high standards. Go the extra mile. Encourage and support your teammates to be as great as they can be.

Diversity at Roam The Roam team is diverse in background, race, age, sexuality, ethnicity, gender identity, perspectives, and ideas. We care about performance, contribution, and impact – not where you’re from, what you look like, or whom you love.

We’re building a company that moves people forward.

Salary And Benefits Salary will be discussed during the interview process and will be based on the qualifications and experience of the applicant.

Benefits And Perks

4 weeks of vacation to start: Once you complete the probation period, we offer 4 weeks of vacation per year to start, with plans to expand that overtime.

Comprehensive benefits: We offer a comprehensive benefits package to all our employees. Vision, dental, medication – we’ve got you covered.

Hybrid work: Spend time working closely with teammates and customers at our head office and have the ability to work remotely when appropriate.

Optional access to a vehicle via a discounted Roam subscription: We offer qualified teammates a discounted Roam subscription so you can have a vehicle if you need it.

Stock options: Participate in the future success of Roam as an owner of the business.

Industry Consumer Services

Employment Type Full‑time

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