Customer Service Agent (Claims)

Want to be part of a dynamic team and play a key role in customer service?

We are looking for a Customer Service Agent (Claims) to act as the first point of contact for insurance claims for our client, an independent store operator.

Work location: Laval

Schedule: Monday to Friday, 7:30 a.m. to 3 p.m., on-site

Salary: $48K and insurance after the probation period

Your role

Assist operators and customers with claims (bodily injury, property damage, vehicle fleet)

Coordinate and follow up on claims files

Communicate with insurers, claims adjusters, and internal teams

Answer calls and emails and handle complaints related to claims

Provide administrative support to the Insurance and Claims department

Join us and help provide a quality customer experience, even in the most delicate situations.

College diploma in secretarial studies or administration

Minimum 1 year of customer service experience (telephone)

Proficient with Microsoft Office

Organized, independent, diplomatic, and customer service-oriented

Experience in insurance or claims management (an asset)