Manager, Maintenance Operations (1 year contract)

Job Summary Reporting to the Director, Maintenance, the Manager, Maintenance Operations will help direct all activities related to the day-to-day facility management of Dollarama store locations. This position is to replace a maternity leave contract (~12-15 months).

Key Accountabilities

Support, oversee, and mentor a team of service agents, coordinators, and supervisors in Montreal, as well as a team of call‑center agents based in El Salvador who assist with the daily dispatch and follow‑up of maintenance requests and tickets;

Provide day‑to‑day support to the team and the entire network of stores across Canada, responding to emergencies, urgent requests, and unexpected operational issues;

Manage a high volume of work in a fast‑paced environment, maintaining strong follow‑through and attention to detail;

Develop and analyze ticketing reports to help optimize workflows, improve response times, and identify recurring issues or opportunities for efficiency;

Supervise contracts related to facilities, maintenance services, equipment, general services, and construction;

Track compliance with contractor Service Level Agreements (SLA) and maintain supplier relationships;

Develop and implement new initiatives and strategies to help optimize the business and the Maintenance department;

Oversee all maintenance procedures to ensure brand consistency, service performance and uninterrupted client experience;

Review leases, CAM, and estoppels with Legal and Real Estate teams;

Travel may be required (10%).

Job Requirements

Bachelor’s or Diploma in Management, Administration, Business or any relevant field;

Five (5) to ten (10) years of related experience, ideally in construction, maintenance, or facilities field;

Experience managing large contracts;

Experience in strategizing new projects and cost savings initiatives;

Strong computer skills with proficiency in Microsoft PowerPoint, Visio, and Excel;

Strong leadership skills with the ability to build solid working relationships;

Ability to remain calm under pressure and prioritize effectively, especially when dealing with simultaneous issues or high‑stress situations;

Strong organizational skills with a keen attention to detail;

Excellent written and verbal communication in both English and French; Spanish is an asset.

We thank all interested applicants. Only those selected for an interview will be contacted by our recruitment team.

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