Director of Operations

Job Title: Director of Operations Reporting To: Co-President of Tartan

Company: Tartan Homes

Location: 38 Colonnade Road North, Nepean

About Us Tartan is an award-winning Ottawa new home builder that has been building communities across Canada’s capital for more than 50 years. Tartan homes are built better, look better, and live better—setting them apart from other builders. With high-quality finishes, standard finished basements, and a strong commitment to innovation and sustainability, it’s no wonder Tartan Homes are in a class all their own. Notably, Tartan was the first builder in Ottawa to develop an ENERGY STAR® community and a Net Zero–ready community.

As part of the Taggart Group, Tartan is a proud, family‑owned business benefiting from long‑standing stability and continued growth, offering a variety of opportunities for those looking to get hands‑on experience and build a lasting career.

At Taggart, you will be part of something bigger, and what you do today will make an impact for years to come. We believe in your success.

Building integrity, quality, and community together.

About This Role The Director of Operations is a senior leadership role responsible for the construction operations of Tartan Homes. This role provides direction and oversight across Construction, Estimating, and Customer Service, ensuring the full homebuilding lifecycle is delivered efficiently, profitably, and in alignment with business objectives.

With a strong focus on cost control, and operational discipline, the Director of Operations aligns day‑to‑day execution with long‑term strategy. The role works collaboratively with Sales, Marketing, Health & Safety, and Finance to support market demand, customer commitments, safety standards, and financial performance, while maintaining clear accountability within Operations.

Key Responsibilities Operational Leadership, Strategy & Accountability

Deliver on the operational strategy to support growth, profitability, and long‑term sustainability.

Provide leadership and accountability for Construction, Estimating, and Customer Service.

Translate business objectives into clear operational priorities, plans, and performance expectations.

Operations Oversight (Construction, Estimating & Customer Service)

Responsible for residential construction operations across all active communities.

Oversee estimating practices to support accurate costing, margin targets, and executable build plans.

Align construction delivery and customer service to support a consistent, high‑quality homeowner experience.

Drive integration and accountability across operational functions to ensure effective handoffs and end‑to‑end delivery.

Trades Management

Negotiate terms and manage agreements with subcontractors.

Collaborate with the Contracts Manager to oversee the full contract lifecycle, including drafting scopes of work, renewals, performance evaluations, and contract terminations.

Address trade concerns and resolve disputes effectively.

Build and maintain strong relationships with trades for ongoing business development.

Performance, Quality & Risk Management

Responsible for overall operational performance related to schedule, quality, deficiencies, and close‑out outcomes

Ensure construction activities align with approved drawings, specifications, schedules, and quality standards.

Conduct site visits focused on operational performance, risk exposure, safety compliance, and consistency of standards.

Drive continuous improvement through performance monitoring and corrective action.

Financial Performance

Maintain a strong focus on cost control, and profitability.

Partner with Finance on budgeting, forecasting, and financial planning from an operational perspective.

Proactively identify and elevate financial, schedule, and scope risks, driving mitigation strategies.

Cross‑Functional Collaboration

Collaborate with Sales to align operational capacity and delivery timelines with sales strategies.

Partner with Marketing to ensure operational execution supports brand and product commitments.

Work closely with Health & Safety to reinforce compliance, safe work practices, and proactive risk management.

Maintain strong partnership with Finance to align operational outcomes with financial objectives.

People Leadership & Culture

Provide leadership, coaching, and development for operational leaders.

Foster a culture of accountability, collaboration, professionalism, and continuous improvement.

Support performance management, succession planning, and leadership development within Operations.

Model strong communication, sound judgment, and values‑based leadership.

Education and Experience Requirements

Degree in Construction Management, Engineering, Architecture, or a related discipline.

10–15 years of progressive experience in residential construction, including senior operational leadership.

Proven experience overseeing multiple communities or portfolios simultaneously.

Strong business acumen with the ability to interpret operational and financial data.

Demonstrated ability to operate at both strategic and operational levels.

In‑depth knowledge of residential construction practices, regulatory requirements, and the Ottawa market.

Professional designations (P.Eng., Gold Seal, PMP, LEED) considered strong assets.

Physical/ Sensory Effort and Work Environment

Work is performed in an office environment with frequent interactions across departments and divisions.

Travel to company locations within Ottawa will be necessary.

Occasional extended hours may be required.

You remain flexible, working to meet business demands.

Accommodation Requests The Taggart Group of Companies is an equal opportunity employer. All qualified applicants are considered without regard to citizenship, race, place of origin, ethnic origin, colour, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, or gender expression.

In accordance with Accessibility for Ontarians with a Disabilities Act, we’re committed to providing accommodations for people with disabilities in all aspects of the recruitment and selection process. If you require accommodation or special assistance, please send an email to hr@taggart.ca with your request.

Salary Range The salary range shown reflects expected total annual compensation, including base pay, bonuses, and/or commissions.

Thank You for Considering Tartan Homes Thank you for your interest in joining Tartan Homes. We appreciate every application, but only those selected for an interview will be contacted. Please note that we do not accept unsolicited resumes from recruiters or employment agencies. Any such submissions become the property of Tartan Homes and are not eligible for compensation. AI may be used to screen and assess candidates.

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