Implementation Consultant (Golf)

Implementation Consultant We’re looking for an Implementation Consultant to join our Launch Services team. Reporting to the Team Lead, you will be responsible for overseeing the steps of the customer’s onboarding process from start to finish. You will serve as the main point of contact for customers during the onboarding process.

What You’ll Be Doing

Conducting kick-off calls with customers to outline processes and manage customer expectations of the onboarding process

Ensuring customer training is completed throughout onboarding process

Scheduling internal resources to complete project-related tasks, such as the hardware installation, starting the customer billing cycle, or setting up payments processing

Communicating with the customer on the status of the implementation and sending reminders of upcoming training dates

Managing your own segment of customers who are working through the onboarding process

Maintaining consistent and timely updates to the customer based on task completion and customer responsibilities during onboarding

Updating customer records in our CRM and other web-based tools to reflect project updates and timelines

Managing the amount of time for customers to move from sales close to the time they’re using the system

Ensuring great customer satisfaction ratings.

What You Need To Bring We’re a team of 15 people located in North America. Be part of the golf technology revolution by providing the best service and technology in the industry to golf courses across the globe! Our implementation team is driven, hard working and always willing to go the extra mile. So, if you are looking to come to work and work with incredible people every day, you have come to the right place.

Experience in the Golf Industry or Avid golfer

Experience managing customer expectations using phone and email communication

Experience resource planning and task assignment in a non-supervisory role

Excellent communication skills in English both verbally and written. As a global company with employees and clients outside of Quebec, fluency in English as a working language is required for this position.

Even Better If You Have, But Not Necessary

Experience with the retail or hospitality industry

Excellent communication skills in French both verbally and written

Experience with Hubspot or Salesforce

Experience with ChurnZero

You’ll Enjoy

A flexible work environment that empowers you to do your best work (3 days a week in office)

A culture that celebrates performance

The chance to make an impact in a team that’s big enough for career growth, but lean enough to make your voice heard

Career-defining opportunities

Flexible paid time off and remote work policies

Equity options, because this is your company too

Contributions to your pension plan. Your future matters

Training opportunities to grow your skills and career

Health and wellness credit so you feel your best

Time off to volunteer and give back to your community

Interest groups, employee led networks, social committees to sponsored sports teams

Computer purchase program to get your personal Macbook

Enhanced parental leave to support growing families

Etc…

Fuel your growth. Find your people.

At Lightspeed, your growth is our priority. We invest in you with continuous learning opportunities, global mobility and benefits designed to support you—all within a driven, diverse and inclusive team that’s passionate about empowering our communities.

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who We Are Powering the businesses that are the backbone of the global economy, Lightspeed’s one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our Applicant Privacy Statement.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

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