Senior Manager, GenAI & Cognitive AI

Description Our Story & Purpose: We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net‑zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,300 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today!

Your Role in Supporting Our Members As a

Senior Manager, GenAI & Cognitive AI , you will lead Vancity’s GenAI & Cognitive AI Pod, shaping our GenAI architecture, guiding delivery of LLM and agentic AI solutions, and building a high‑performing team that will help advance Vancity’s AI‑enabled transformation. You will oversee RAG architectures, GenAI platforms, agentic frameworks, experimentation environments, and cognitive automation patterns - partnering with leaders across AI, platform engineering, and the business to translate member and organizational needs into scalable, secure, production‑ready AI capabilities. You’ll thrive in this role if you’re a hands‑on technical leader with strong architecture foundations, deep experience across Azure and Databricks, and a passion for coaching teams and enabling enterprise adoption of modern AI systems.

This is a

Full‑time, Permanent

role based in Vancouver, but we are open to candidates in BC and Ontario. While this position is for an existing vacancy and provides a remote work arrangement, you will be expected to be on‑site for events and business demands.

How You'll Make an Impact

Leading the design, development, and deployment of Generative AI and agentic AI solutions

Owning end‑to‑end delivery of LLM use cases from feasibility and PoC through production

Overseeing RAG architectures, GenAI APIs, agent orchestration, and cognitive automation patterns

Building and operationalizing experimentation and evaluation frameworks for accuracy measurement, benchmarking, and continuous improvement

Defining and owning GenAI reference architectures across Azure and Databricks

Establishing best practices for Azure OpenAI usage, RAG design, vector search, agent frameworks, and secure GenAI deployment

Ensuring all GenAI solutions meet enterprise‑grade security, privacy, and governance requirements

Leading and developing the GenAI & Cognitive AI Pod including engineers and conversational designers

Providing coaching, mentorship, and technical leadership that strengthens engineering standards and team culture

Partnering with AI leaders and cross‑functional stakeholders to shape and execute the GenAI roadmap

What You’ll Bring to the Team

Master’s or PhD in Computer Science, Software Engineering, or a related technical field

9-12 years of experience in AI, ML, data engineering, or software engineering roles

4+ years of hands‑on experience with Generative AI and agentic AI concepts including LLMs, RAG, and AI agent frameworks

3+ years of experience designing scalable cloud‑based AI architectures

2+ years working with Azure, including Azure AI Foundry or related services

Demonstrated experience deploying AI/ML models into production environments

Strong technical fluency in LLM ecosystems, RAG patterns, NLP, CLU, and modern agentic AI architectures

Proficiency in Databricks for data engineering, ML workflows, or GenAI pipelines

Familiarity with CI/CD, MLOps, cloud‑native deployment practices, and secure enterprise AI patterns

Proven people leadership experience including coaching, mentorship, and performance management

Strong communication and stakeholder management skills with the ability to operate in ambiguity

Extra Skills That Set You Apart

Experience integrating GenAI solutions with RPA or automation platforms

Knowledge of Responsible AI, model risk management, or AI governance practices

Experience working within an AI Centre of Excellence or platform engineering team

You’ll Thrive Here If You Are

A hands‑on technical leader

– providing vision while actively contributing to architecture and delivery.

A systems thinker

– connecting AI capabilities to enterprise strategy, platforms, and real business needs.

A collaborative partner

– building strong relationships across technical and non‑technical audiences.

A coach and people developer

– fostering continuous learning, growth, and high performance.

A strategic problem solver

– navigating complexity with clarity, curiosity, and sound judgment.

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don’t perfectly align with those listed.

What You’ll Earn This role offers a salary range of

$141,100 to $182,000 per annum . The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

Why You’ll Love Working Here A career at Vancity is more than just a job, you’re joining a tradition of change‑makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:

Living Wage Employer : We’re the largest private‑sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers.

Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs.

Generous Vacation : New employees start with 3‑4 weeks of vacation per year, with additional days earned over time.

Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness.

Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from.

Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone.

Vancity Talent Programs Vancity supports an inclusive hiring process for candidates who self‑identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.

At Vancity we’re committed to creating a welcoming and inclusive workplace to help our people and communities thrive and prosper. Diversity in our workforce is integral so that we can truly represent, understand and respond to our community needs and deliver on our member experience.

We are also committed to an inclusive, barrier‑free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process (including the application stage), we encourage you to let us know by contacting our Talent Acquisition team at recruitment@vancity.com. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.

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