Head of IT

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Head of IT

role at

Robert Walters .

This range is provided by Robert Walters. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range CA$250,000.00/yr - CA$300,000.00/yr

Partnering with market leading enterprises and high‑growth startups to recruit experienced Data Science, AI and Software Development professionals A global enterprise seeks a Head of IT for its Americas Hub in Toronto. The role leads technology services across multiple countries, supporting Finance, Retail, E‑commerce and Digitalization. You will guide a skilled team, drive operational excellence, shape digital transformation, manage major projects and build strong stakeholder relationships.

Key Responsibilities

Supervise the provision of comprehensive IT services encompassing Finance, Controlling, Reporting, Wholesale, Retail, Warehousing, Purchasing, Customer Service, E‑commerce and Digitalization for all subsidiaries within the Americas region.

Manage and prioritise requests from diverse internal stakeholders such as country managers, CFOs, logistics managers, customer service managers and group entities to guarantee timely resolution and optimal resource allocation.

Direct the implementation and sustained support of SAP and Cegid Y2 applications across all relevant countries under your jurisdiction, upholding technical distinction and user satisfaction.

Guide your team through intricate project lifecycles by establishing clear objectives, conducting regular meetings, fostering interdepartmental information sharing and maintaining exemplary performance standards.

Devise pragmatic and cost‑effective digital solutions that are harmonised with long‑term business aspirations while challenging existing processes to promote innovation.

Maintain robust channels of communication with colleagues in other hubs (Americas, Europe, China) to anticipate future requirements and disseminate best practices.

Prepare lucid documentation for management board presentations to facilitate informed decision‑making regarding IT strategy and project prioritisation.

Ensure adherence to group security protocols by safeguarding system availability, data confidentiality and integrity, segregation of access rights between IT and business users and compliance with rigorous testing procedures.

Administer financial aspects pertaining to the hub, including cost management, verification of service reinvoicing, procurement processes for outsourcing contracts and coordination with group procurement teams.

Foster a culture rooted in collaboration by cultivating working conditions conducive to success for both individuals and the collective team.

Key Requirements

Extensive experience directing IT teams within prominent international organisations where cross‑cultural communication is integral to success.

A demonstrable record exceeding 15 years in senior IT management positions, entailing responsibility for multi‑country operations or regional hubs.

Comprehensive understanding of business processes such as Sales, Distribution, Finance, Customer Service and Retail operations acquired through direct involvement or close partnership with these functions.

Proven expertise in project management methodologies—particularly those involving SAP implementations—and adeptness at delivering projects punctually whilst managing change requests judiciously.

Exceptional written and verbal communication skills enabling you to tailor messaging appropriately for audiences ranging from technical personnel to executive board members.

Distinguished people management abilities, including talent acquisition, performance appraisals, collaborative objective setting with team members and cultivation of an inclusive work environment.

A forward‑looking perspective on emerging digital technologies complemented by practical experience designing scalable solutions that are both economically prudent and sustainable.

Robust administrative competencies encompassing demand tracking systems, documentation, financial oversight, procurement processes, especially relating to outsourcing contracts or group agreements.

Unwavering commitment to upholding security best practices, ensuring system stability, data confidentiality, integrity and segregation of duties via role‑based access controls aligned with organisational requirements.

A university degree in Information Technology Science, Economics or a related discipline, together with fluency in English; supplementary certifications in project management would be advantageous.

What sets this company apart

This organisation distinguishes itself as a global leader celebrated for its unwavering commitment to excellence, innovation and employee development.

What’s next If you’re interested in this position, please contact Jamie King at Jamie.King@robertwalters.com.

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