ServiceNow CMDB Technical Architect Toronto, Canada

About the Client At Disney Experiences Technology, our team creates world-class immersive digital experiences for the Company’s premier vacation brands, including Disney Parks & Resorts worldwide, Disney Cruise Line, Aulani – A Disney Resort & Spa, and Disney Vacation Club. The Disney Experiences Technology organization is responsible for the end-to-end digital and physical Guest experience across technology- and digital‑led initiatives within Attractions & Entertainment, Food & Beverage, Resorts & Transportation, and Merchandise, as well as key platforms such as the MyDisneyExperience app and Hey, Disney!

We are a fast‑moving group focused on delivering cross‑platform, integrated Disney Experiences that shape how children and families interact online and transform the way guests engage with both digital and physical offerings at global scale.

Your Team Our team operates with a high level of autonomy and strong exposure across multiple parts of Disney and different levels of the organization. We are deeply consumer‑focused and continuously strive to deliver exceptional user experiences while maximizing value for The Walt Disney Company.

What's in it for you

Interview process that respects people and their time

Professional and open IT community

Internal meet‑ups and resources for knowledge sharing

Time for recovery and relaxation

Bright online and offline events

Opportunity to become part of our internal volunteer community

Responsibilities

Accountable for end‑to‑end CMDB Enterprise Architecture, design, and implementation on the ServiceNow platform.

Lead CMDB design and configuration, including CI class modeling & extensions, IRE rules, CI lifecycle management, and data governance.

Architect and govern CMDB data ingestion and integrations from multiple sources (e.g., ServiceNow Discovery, SCCM, Intune, JAMF, Tanium, CrowdStrike, Cloud platforms, third‑party discovery tools).

Define and enforce CMDB data standards, including:

CI naming conventions

Mandatory attributes

Relationship modeling

Data ownership and stewardship

Own the CMDB technical roadmap, ensuring scalability, performance, and alignment with ITIL and enterprise architecture standards.

Ensure strong alignment of CMDB with ITOM (Discovery).

Skills

10+ years of ServiceNow experience with strong focus on CMDB / ITOM architect roles.

Strong understanding of & hands‑on experience with:

ServiceNow CMDB/CSDM

ServiceNow Discovery & Service Mapping

Identification and Reconciliation Engine (IRE)

ITOM, ITSM, ITAM/SAM integrations

Experience defining and managing CMDB Health KPIs and dashboards.

ServiceNow Certifications (Mandatory):

Certified System Administrator (CSA)

CIS – Discovery or CIS – Service Mapping

Your personal recruiter Viktoriia Dorosh

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