Senior Manager, Technical Support & Customer Experience

A leading cloud solutions provider is seeking an experienced Technical Support Manager to oversee support metrics and team management in Toronto. The successful candidate will manage escalations, drive customer satisfaction, and build efficient operations using AI. They should have over 8 years in technical support, with a strong emphasis on leadership and communication. This position also involves evaluating processes for improvement while adhering to regulatory requirements for employment. #J-18808-Ljbffr