Field Technician- Talent Pipeline

Note: We’re proactively identifying strong profiles for future openings, this position is not immediately available.

OUR MISSION

At Evernex, we believe millions of IT parts thrown away each year deserve a second life. That’s why we step in and give them a new purpose. From hospitals to banks to airports, we ensure critical systems stay operational while helping businesses reduce costs and minimize environmental impact. With teams across the world — from Paris to Melbourne, Dubai to São Paulo, Casablanca to Kuala Lumpur — we are building a future where IT is greener, smarter, and more sustainable. How does that sound to you? More information is available at

www.Evernex.Com

Why this role matters

As a

Field Technician , your primary responsibility will be to ensure the successful execution of contracts signed by the sales team by delivering high-quality on-site services and technical support throughout the entire contract lifecycle.

✨ How will you make an impact?

You are responsible for, but not limited to: Perform on-site client interventions and conduct technical follow-up calls when required. Carry out technical assessments and define appropriate action plans. Handle all customer support requests escalated by the Service Desk, including interventions on clients’ IT and telecom infrastructures. Manage equipment deliveries and pickups, provide on-site assistance, and resolve technical incidents. Keep both clients and the Service Desk informed until the related ticket is fully resolved, ensuring compliance with agreed Service Level Agreements (SLAs). Independently manage assigned tasks and priorities through the ticketing system. Perform troubleshooting activities to identify and resolve technical issues. In the event of an incident, conduct diagnostics and root cause analysis, implement necessary protective or backup measures, and escalate for support in line with established procedures.

What makes you a great fit

Technical background in telecommunications, networking, IT, or maintenance. Minimum of 5 years’ experience in maintaining multi-brand servers, disk storage arrays, and data storage robotics systems. Speak Portuguese, English and Spanish fluently. Ability to develop and document standard operating procedures. Strong ability to work independently and manage workload effectively. Strong motivation to learn and evolve with new technologies is important. Patience and autonomy in handling technical tasks. Good listening skills, analytical mindset, and strong organizational abilities. Strong written communication and reporting skills. Excellent interpersonal skills, service orientation, and team spirit.

Why You’ll Love Working Here

Join Evernex and you’ll contribute to meaningful global operations that support sustainable IT lifecycle management. We keep things collaborative and people focused — less hierarchy, more teamwork. You’ll find trust, flexibility, and the opportunity to take ownership of your role. And along the way, you will: Work for a global leader in sustainable IT solutions. Be part of a multicultural and fast-paced environment. Grow through continuous learning and development opportunities. Contribute to a greener and more responsible IT industry.