Trilingual Customer Success Manager

At Skala, we are partnering with a leading

SaaS and communications automation company

that is transforming how businesses interact with their customers through digital channels. Our client specializes in optimizing engagement and conversion through advanced technological solutions and is seeking exceptional talent to strengthen its presence in international markets. About the Role As a Customer Success Manager, you will be the driving force behind our clients' success in the post-implementation stage. Your mission is to safeguard and grow the revenue portfolio by forging strong, value-driven relationships with clients. You will act as a trusted advisor, providing exceptional service and strategic guidance to help customers overcome business challenges, maximize results, and unlock growth opportunities. This role focuses on managing a portfolio of high-value clients, combining strategic thinking, technical expertise, and strong customer advocacy.

Main Responsibilities Customer Relationship & Portfolio Management

: Cultivate and nurture a portfolio of high-value clients. Relationship Building

: Build strong, long-term relationships based on trust, value delivery, and strategic alignment. Strategic Advisory

: Act as a trusted advisor to customers throughout the post-implementation lifecycle. Business Reviews

: Conduct insightful business reviews with customers to ensure alignment. Strategy & ROI

: Develop and execute tailored strategies to maximize customer ROI. Revenue Growth

: Identify and capitalize on upsell and expansion opportunities within your portfolio. Technical Guidance

: Utilize your technical knowledge to guide customers through integrations and advanced use cases. Product Enablement

: Guide customers through relevant use cases, features, and functionalities aligned with their business requirements.

Requirements Experience

: 3+ years of strong customer-facing experience as a Customer Success Manager. Industry

: Previous experience in tech companies or SaaS environments. Technical Aptitude

: Proficiency in software training and a strong technical aptitude. CRM Proficiency

: Familiarity with CRM systems, particularly HubSpot. Languages

: Trilingual proficiency is required in

Spanish

,

Portuguese

, and

English

.

Key Skills and Competencies Customer-Centric Mindset

: Always prioritizing customer success and business outcomes. Ownership

: Strong sense of accountability for outcomes and results. Prioritization

: Ability to focus effectively on high-impact activities. Quality Standards

: High standards for execution and quality of service. Strategic Thinking

: Ability to identify and execute value-adding opportunities. Problem Solving

: Creative problem-solving skills with a \"scrappy,\" solution-oriented mindset. Adaptability

: Comfort working in fast-paced, changing environments.

Conditions Location

: Remote (Work from anywhere). Commitment

: Full-time. Reporting

: Reports to Customer Enablement Manager / Head of Customer Success. Benefits

: Pay in USD. Flexible off-days.