Lead Application Support Engineer

MUST BE LOCATED IN BRAZIL

Position:

Lead App Support Engineer – Sales Platform Duration:

12-month Contract Hours:

8 – 5PM EST Pay Rate:

$20.00 - $25.00 per hour

Must Haves: 5+ years in Production Support, SRE, or Application Operations Strong debugging skills with Node.js and React/Angular Experience with MongoDB and SQL Server Familiarity with APM, logging, and monitoring tools Strong communication skills and ability to lead incident resolution

Plusses: Experience with Ionic mobile or hybrid applications Knowledge of ServiceNow IMT & RCA workflows Familiarity with CI/CD processes and pipelines

Day to Day: Monitor production applications to ensure stability, performance, and availability Lead and participate in incident triage, troubleshooting, and resolution Analyze system failures and apply break‑fix code or configuration changes as needed Validate fixes in lower environments and coordinate with engineering for long‑term solutions Perform proactive health checks, performance tuning, and reliability improvements Support release activities and ensure smooth and compliant deployments Provide clear communication and reporting to stakeholders during and after incidents

Day to Day: Insight Global is seeking a Lead App Support Engineer to support a large health insurance client of ours. The Application Support Engineer plays a critical role in ensuring the stability, availability, and performance of core enterprise applications. The engineer will lead incident response efforts, perform proactive monitoring, troubleshoot complex issues, and implement break‑fix solutions to restore service quickly and prevent recurrence. This role also partners closely with development, QA, and infrastructure teams to drive continuous improvement and maintain operational excellence. Strong analytical skills, technical depth, and clear communication are essential to success.

Key Responsibilities: Incident Management & On‑Call: Lead rapid incident response, drive MTTA/MTTR improvements, and coordinate multi‑team engagements Monitoring, Observability & Reliability: Maintain and enhance dashboards, alerts, and performance indicators Troubleshooting & Problem Management: Conduct deep‑dive analysis, identify root causes, and drive corrective actions Break‑Fix Implementation: Diagnose issues, develop and deploy break‑fix solutions, validate changes, and ensure stable production operation Change & Release Support: Collaborate with development and infrastructure teams for deployments, validations, and post‑release monitoring Communication & Reporting: Provide status updates, incident summaries, and performance reporting to leadership and stakeholders Governance & Best Practices: Adhere to operational standards, documentation requirements, and continuous improvement frameworks