Field Support Engineer

Location:

Brazil | Supporting CALA Company : Intellicene Here’s the thing - This role sits right between deep technical work and real customer ownership. You’ll be hands-on with Intellicene’s software and hardware in the field, while also acting as a trusted advisor to customers across the CALA region. What you’ll do • Install, upgrade, troubleshoot, and maintain Intellicene’s enterprise software and related hardware • Support video management, situational awareness, and dispatch solutions — onsite and remotely • Own technical issues end-to-end and coordinate with internal teams to resolve them fast • Travel to customer sites (up to 75%) for project deployment and delivering hands-on training • Manage the customer lifecycle from onboarding to long-term success • Drive product adoption through training, usage analysis, and practical guidance • Build strong relationships with customer stakeholders, from technical teams to executives • Identify upsell and expansion opportunities and work closely with Sales What you bring • Fluent Portuguese, Spanish, and English • Degree in Engineering, Computer Science, IT, or equivalent experience • Experience in physical security/video surveillance environments • Strong background supporting enterprise software in LAN/WAN environments • Solid networking knowledge (TCP/IP, LAN/WAN, Multicast) • Experience with Windows Server, virtualization, MS SQL Server, and hardware (RAID, NAS/SAN) • Customer-facing mindset with clear communication and presentation skills • Experience with tools like Salesforce, Zoho, Aha, and Microsoft 365 • Willingness to travel frequently and handle shifting priorities Nice to have • 5+ years in customer-facing technical roles (support, professional services, pre/post-sales) • Relevant certifications (Cisco, MCSE, Project Management) • Experience reading SOWs and presenting to executive audiences I f you enjoy being close to the technology and even closer to the customer, this role is for you.