Enterprise Account Manager — HR Technology (LATAM)

About Cadient

Cadient Talent is an AI-enabled hiring platform helping large employers attract, hire, and retain hourly and distributed workforces at scale.

Our platform combines ATS technology, automation, and AI-driven recruiting workflows to help organizations: Reduce time-to-hire Increase applicant conversion Improve hiring outcomes for high-volume workforces

Cadient serves enterprise employers across industries including healthcare, hospitality, retail, and service businesses.

We are building the next generation of AI-powered hiring infrastructure used by some of the largest hiring organizations in the United States.

The Role We are hiring an Enterprise Account Manager based in Latin America to manage and grow relationships with US-based enterprise clients.

You will act as the primary relationship owner for HR and Talent Acquisition leaders, ensuring they achieve measurable hiring results using the Cadient platform. This role is responsible for client retention, revenue expansion, and strategic account management. You will operate as a trusted advisor, helping clients optimize hiring performance while identifying opportunities to expand their use of Cadient solutions.

Key Responsibilities

Own Client Relationships Manage a portfolio of enterprise customer accounts in the United States Serve as the primary point of contact for HR and talent acquisition leaders Conduct Quarterly Business Reviews (QBRs) analyzing hiring performance and platform usage Ensure strong platform adoption, satisfaction, and measurable outcomes Monitor client health signals and proactively resolve risks

Drive Revenue Expansion Identify opportunities to expand platform usage and services Drive renewals, upsells, and cross-sells Build expansion pipelines within existing accounts Work closely with sales leadership on strategic account growth

Coordinate Across Teams Partner with product, support, and implementation teams Ensure issues are resolved quickly and professionally Bring customer insights back to internal teams to improve product and service delivery

What We're Looking For

Required 3–6 years experience in account management, customer success, or SaaS client management Experience working with US-based customers Fluent English communication skills Strong ability to manage multiple client relationships simultaneously Comfortable discussing business outcomes, ROI, and performance metrics Experience working remotely across US time zones

Preferred Experience in HR technology, SaaS, or recruiting platforms Familiarity with platforms such as Workday, iCIMS, UKG, Paradox, or similar Experience working with enterprise HR or talent acquisition teams Experience supporting high-volume hiring industries Spanish or Portuguese is a plus.

What Success Looks Like High client retention and Net Revenue Retention (NRR) Strong platform adoption and client satisfaction Consistent upsell and expansion opportunities Clear communication of account risks and opportunities Strong internal collaboration with sales, product, and support teams

What You'll Be Responsible For in the First 90 Days Build relationships with 20–40 active US client accounts Conduct your first client performance and strategy reviews Identify 3–5 expansion opportunities within existing accounts Develop strong working relationships with internal product and support teams Gain deep familiarity with Cadient’s hiring platform and workflows

This Role Is NOT a Fit If You are looking for an entry-level customer support role You are uncomfortable owning revenue retention and upsells You prefer task execution instead of client-facing strategy You are not comfortable speaking directly with US enterprise clients in English

Why Join Cadient Work with a growing HR technology company serving large US employers Be part of the AI transformation of hiring Fully remote role based in Latin America Exposure to enterprise HR leaders and large-scale hiring operations Competitive compensation with performance-based upside

Application Note When applying, please include a short paragraph answering the following question: What is one thing most SaaS companies do wrong in customer success?

Applications without this answer may not be considered!