Consultor SAP FSM

Oportunidade Modelo Remoto - SAP FSM

A

EcommIT

está há mais de 15 anos conectando tecnologia e inovação às maiores empresas. Agora, queremos você para fazer parte dessa história! Modelo de trabalho: remoto Atue em projetos inovadores e desafiadores Faça parte de um time colaborativo e apaixonado por resultados Conheça mais sobre a nossa cultura: www.ecommit.com.br/a-ecommit Vem integrar o

DNA EcommIT

e transformar o futuro com a gente!

Vaga :

SAP FSM (Field Service Management) Consultant Modelo de trabalho:

Remoto Prazo:

12 meses - grandes chances de renovação Idioma: inglês avançado (mandatório) Contratação: PJ, benefícios: Wellhub (antigo Gympass) Wise Up Online Open English & Open Spanish Para todos os parceiros, mencionados acima, os consultores Ecommit, possuem descontos exclusivos de até 60%.

As an experienced

SAP FSM (Field Service Management) gConsultant , you will have the ability to share new ideas and collaborate on projects as a consultant without the demands of travel. If so, consider an opportunity with the cliente under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, client service delivery.

Work you'll do / Responsibilities Currently, working with our project team and our technology client providing Level 2 and 3 Application Support for SAP FSM modules. Responsibilities will focus on fixing issues in system, understanding business requirements, explaining established processes to business users, and resolving day to day commonly occurring issues. You will Coordinate with business users, understand their operational issues. You will resolve issues and provide break-fixes (incident management), support business with ADHOC service requests, and identify and fix root causes (problem management). You will coordinate issues with Third Party Vendors and work with the client's offshore teams. In your role as the Project Delivery Specialist, you will be responsible for participating regular monitoring of ticket queues in JIRA and Service Now. Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management. Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes.