Descrição da Vaga
End User Support Specialist (EUC)
Location: Brazil Remote (English and Portuguese)
Experience: 5+ YOE
Job Type: Contract
Skills: Intune/SCCM, self-service image builds, endpoint security, PowerShell automation English and Portuguese
What You'll Do:
Support day-to-day EUC operations: hardware/software troubleshooting, patching, imaging, security updates, asset inventory, disposal.
Deploy and manage endpoints (Windows, macOS, iOS, Android) using modern tools: Intune, SCCM/MECM, Jamf, Autopilot, VDI.
Administer Azure AD, Exchange, SharePoint; enforce compliance (SAML, SCIM, MFA, SSO); enhance endpoint security (Defender, encryption).
Maintain documentation, knowledge base, asset reports; provide vendor coordination and Level-1/2/3 support.
Lead device provisioning recommendations, hardware refresh cycles, user training, and helpdesk hand-offs.
Configuring MS O365 clients and troubleshooting relevant issues.
Provide end user support, physical and remotely
Expertise You'll Bring:
Endpoint management: Intune, SCCM/MECM, Jamf, Autopilot
Microsoft Modern Desktop + Azure (AD, Exchange, Office 365)
Scripting and automation: PowerShell, Batch, Terraform, Ansible
VDI, desktop virtualization, cloud-native/DevOps basics (CI/CD, containers)
Networking fundamentals, MDM, A/V support, Linux basics
Intune/SCCM, self-service image builds, endpoint security, PowerShell automation
JAMF, Virtual Desktops (WVD, VMware, Citrix), hybrid cloud (Azure/AWS/GCP), ITSM toolchains (ServiceNow)
Nice to have:
Microsoft: Azure Administrator, Intune, SCCM, Autopilot
Jamf Pro Certified
AWS/Azure/Google Cloud (for hybrid support)
Security: Microsoft Security, CompTIA Security+, CISSP/CEH
ITSM/ServiceNow for ticket communities
Zero-trust endpoint compliance, MDM for remote workforce
