Fixed Income - Production Support Analyst

Role Summary The role is a

Fixed Income & Rates Technology Specialist

supporting

mission-critical front-office trading platforms

during

LATAM trading hours (GMT-6)

. The position combines

Production Support

,

QA Testing

, and

L2 Engineering

, with primary focus on live trading support and secondary involvement in testing and engineering activities.

Location: São Paulo, SP, Brazil

(Avenida Presidente Juscelino Kubitschek, 2235)

Key Responsibilities Provide

front-office production support

for Fixed Income products (Bonds, Swaps, Inflation-linked instruments). Act as the main point of contact for

traders and business users

, owning incidents from triage through resolution. Perform

root cause analysis

across the full trade lifecycle and implement workarounds during live trading. Conduct

functional, regression, and integration testing

, including P&L and risk validation. Manage defects and test cases using

Jira/Xray

. Support application delivery, minor enhancements, bug fixes, and proactive monitoring.

Required Skills & Knowledge Strong

Fixed Income markets expertise

(Bonds, Swaps, Credit, Govies, Futures). Experience with

front-office trading systems

, eTrading and OTC workflows. Solid understanding of

pricing, risk, and market data feeds

. Ability to communicate clearly with traders under pressure. Exposure to

SQL, scripting, log analysis

, and basic programming (Python/Java/JS). Familiarity with

cloud, microservices, messaging systems, and databases

is a plus.

Work Environment Hybrid and flexible setup Collaboration with global trading, quant, and engineering teams On-call rotation for critical production support