Descrição da Vaga
OKTO PAYMENTS' continuous growth demands high-caliber candidates who embody professionalism, passion, and creativity. For those who join us, we offer significant career advancement, stimulating challenges, and a clear runway for growth.
OKTO PAYMENTS is the next-generation Payment Service Provider - AI-native, precision-engineered, and relentlessly merchant-obsessed. Built for merchants operating in the most complex and demanding eCommerce sectors, our platform goes far beyond transaction processing. We solve for scale, compliance, and performance with one unshakable focus: delivering outcomes that power merchant growth.
From payments and banking to treasury and settlement, we engineer the financial infrastructure that gives our partners a competitive edge. The result? Faster onboarding, smarter operations, and resilient, real-time performance.
At OKTO PAYMENTS, we enable merchants to Play Differently, transforming payments from routine transactions into true differentiators that deliver personalized, frictionless experiences.
Our AI-native innovation harnesses data and insight to power every decision, while our proprietary in-house engineering ensures precision and control. Combined with deep, trust-based relationships worldwide, we’re redefining what it means to build, scale, and win in complex digital commerce.
Position Summary
The Account Executive Brazil plays a critical role in delivering an exceptional customer experience for operators and partners in the Brazilian payments and iGaming market. Reporting directly to the Chief Customer Success Officer, this role supports the strategic direction set by the CCSO while taking full ownership of the day‑to‑day management of assigned accounts.
This position is designed for someone who is hard‑working, intensely proactive, and deeply committed to customer success. The ideal candidate is a doer , someone who thrives on execution, moves fast, solves problems before they escalate, and treats every merchant interaction as mission‑critical. This is not a passive coordination role, it requires energy, urgency, and a genuine obsession with delivering value to customers.
Key Responsibilities
Client Support & Daily Account Management
- Act as the primary day‑to‑day contact for clients, responding with speed, clarity, and a strong sense of ownership.
- Manage all routine client requests, updates, and administrative tasks with discipline and follow‑through.
- Escalate to the CCSO only when strategic alignment or senior intervention is required.
- Ensure clients feel consistently supported, prioritised, and understood through structured, proactive communication.
Operational & Administrative Excellence
- Execute onboarding documentation, contract updates, reporting, ticket follow‑ups, and other administrative processes with precision and urgency.
- Monitor client activity and operational KPIs daily, spotting issues early and coordinating internal responses immediately.
- Work closely with Product, Operations, Finance, and Compliance to ensure client needs are met quickly and accurately.
- Support incident communication by gathering details, preparing summaries, and ensuring clients receive timely, transparent updates.
Internal Collaboration & Process Coordination
- Maintain accurate client records, CRM updates, and internal documentation to support visibility and alignment across teams.
- Prepare presentations, reports, and internal briefs for the CCSO and senior leadership.
- Identify operational gaps and propose improvements that enhance service delivery and internal efficiency.
- Support commercial initiatives by preparing materials, gathering data, and coordinating follow‑up actions.
Market Awareness & Reporting
- Collect and organize client feedback, market observations, and competitor insights to support strategic decision‑making.
- Prepare structured reports summarizing client performance, risks, and opportunities.
- Assist in coordinating participation in local industry events, webinars, and client engagements.
Requirements
Desired Profile
Education
- Bachelor’s degree in Business Administration, Marketing, Economics, Communications, or related fields.
- Additional coursework or certifications in Customer Success, Project Management, or Operations is a plus.
Experience
- 2–4 years in Account Support, Customer Success, Sales Support, or Administrative roles.
- Experience in Payments/iGaming is preferred.
- Demonstrated ability to work with intensity, juggle multiple priorities, and deliver high‑quality work under pressure.
- A proven doer, someone who executes, follows through, and takes ownership without waiting for direction.
- A natural customer‑obsessed operator who is energized by solving problems, protecting merchant experience, and going the extra mile.
- Strong organisational discipline, attention to detail, and a bias for action.
Languages
- Fluent Portuguese (mandatory)
- Fluent English (mandatory)
- Spanish (desirable)
Important Information
- Hiring under Brazilian Labor Law (CLT)
- Hybrid work model, based in São Paulo/SP - Brazil
- Please submit yout CV in English.
Benefits
- Competitive compensation – aligned with your experience and the market.
- Meal allowance – provided through a prepaid card, with the flexibility to use part of the balance beyond food expenses.
- Health and dental plan – no monthly cost for you with comprehensive coverage to take care of your health and well-being.
- TotalPass – access to gyms and partner studios, encouraging a healthy and balanced lifestyle.
