Support Analyst

Come to one of the largest IT Services companies in the world!! Here you can transform your career! Why join TCS? Here at TCS we believe that people make a difference, which is why we live in a culture of unlimited learning full of opportunities for improvement and mutual development. The ideal setting to expand ideas through the right tools, contributing to our success in a collaborative environment.

We are looking for what

you want to learn and transform your career at TCS.

Job description:

Mandatory

Skills : Strong work ethic, combined with the ability to work independently Strong hands-on experience (H/W and S/W) – Laptops/Desktops, Mobile devices and printers Good knowledge of Win 10/Win 11, software installation and troubleshooting Background experience in IT Support (Computers, Mobile phones and iPads) Good analytical and coordination skills are essential

Desirable Skills: Clear and strong customer focus and relationship Good interpersonal and communication skill Strong knowledge of server and network equipment Flexibility and ability to prioritize Ability to perform in adverse situations Proficiency in English

Key Responsibilities: Provides second level of investigation and diagnosis (physically in Customer’s site) Ensures tickets are updated at all times until issues are resolved Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc.) Communicates with client regarding incident progress Coordinate activities with third parties to resolve the IT issues or complete service requests Assists Server Team & network team whenever touch support is required onsite for servers in local server rooms or NW devices at site. Maintain server room inventories, room layout and assets list Ensure off-hours presence in case of scheduled maintenance

What can you expect from us? Professional development and constant evolution of your skills, always in line with your interests. Opportunities to work outside Brazil A collaborative, diverse and innovative environment that encourages teamwork.

What do we offer? TCS Benefits – Brazil Health Plan Dental Plans Life Insurance Transportation Voucher Meal/Food Voucher Daycare Assistance Total pass TCS Cares – toll-free 0800 that provides psychological (24 hours a day), legal, social and financial assistance to members Partnership with SESC Certification Reimbursement TCS Free Learning Portal – Online Courses & Live Training Opportunity for international experience Discount Partnership with Universities and Language Schools Bring Your Buddy – By referring people you become eligible to receive a bonus for each hire TCS Gems – Performance Recognition Xcelerate – Career platform with free mentoring