Bilingual Customer Service Representative

We are looking for a Bilingual Customer Service Agent to handle inbound and outbound phone calls and email communications in both languages.This role focuses on assisting customers with questions related to delivery, installation, scheduling, and general order support, as well as proactively reaching out to customers when needed. Monday to Saturday, 44h a week.

Responsibilities: - Answer inbound phone calls and respond to customer emails in both languages - Make outbound phone calls and send emails to customers for follow-ups, confirmations, and updates - Provide accurate information about delivery and installation timelines - Schedule, confirm, and update appointments as needed - Resolve customer questions and issues in a professional and timely manner - Document interactions and update customer records accurately - Coordinate with internal teams to ensure smooth service delivery Requirements: - Previous experience in customer service or call center support - Fluent verbal and written communication skills in two languages - Comfortable handling inbound and outbound calls and emails throughout the day - Organized, detail-oriented, and reliable - Ability to remain calm and professional in fast-paced situations - Basic computer skills (email, scheduling systems, CRM preferred)

What We Offer: - Training and ongoing support - Growth opportunities within the company - Friendly and supportive work environment

How to Apply: Please submit your resume and your salary expectations.