Head of Customer Experience

Company Description

VoxFi is a Financial platform focused in event contracts, widely know as \"prediction markets\". It will unlock a multibillion-dollar forecasting economy in Brazil and build the category leader for an entire continent.

Role Description

This is a contract and remote role for the Head of Customer Experience. The role involves leading the customer experience strategy to deliver customer satisfaction and analyzing customer feedback to improve services. You will lead a customer experience initiative within a digital or tech-savvy environment. Consider your team will be mainly formed by digital AI agents, not humans. You must have a passion for digital and process automation. You will also develop initiatives to enhance overall customer engagement and collaborate with cross-functional teams to ensure seamless customer service delivery.

Qualifications

Strong Analytical Skills to interpret customer insights, trends, and feedback to incorporate strategic improvements Experience with analysis and improvement of business process Some level of experience or familiarity with AI agents and prompt engineering Good communication and leadership skills, with the ability to motivate and lead a small and qualified team remotely Bachelor's degree in any engineering major, economics, business administration or design Dropouts are welcome, if it was a Top Tier Univesity Experience with process automation is a plus Experience in developing and implementing customer engagement strategies is a plus