CLM Functional Support Analyst

About UST

Born digital, UST transforms lives through the power of technology. We walk alongside our clients and partners, embedding innovation and agility into everything they do. We help them create transformative experiences and human-centered solutions for a better world. UST is a mission-driven organization where people, purpose, and technology come together to create meaningful impact. With a strong people-first culture, we empower our teams to innovate, collaborate, and grow while delivering value to our clients and communities worldwide.

We 're looking for aCLM Functional Support Analyst to provides functional support for Contract Lifecycle Management platforms, handling incidents and service requests, supporting end users, and ensuring smooth contract operations across legal, procurement, and business teams.

Key Responsibilities Provide functional support for CLM-related incidents and service requests (L1/L2). Log, categorize, prioritize, and track tickets using ITSM tools. Perform initial troubleshooting and functional analysis before escalating to L2/L3 or technical teams. Support users with contract creation, templates, clause libraries, approval workflows, and role-based access. Perform basic CLM system configuration (templates, fields, workflows, user roles). Monitor CLM integrations with ERP/CRM systems and identify data synchronization issues. Support UAT activities, regression testing, and release validation. Maintain user documentation and knowledge base articles. Provide end-user training and onboarding support. Ensure SLA compliance and provide basic reporting on ticket trends.

Required Skills & Qualifications 4+ years of experience in CLM functional support or functional analysis roles. Strong understanding of contract lifecycle processes and legal/procurement workflows. Experience with CLM platforms such as Icertis, Agiloft, Conga, Sirion, SAP Ariba, or similar. Experience working with ITSM tools (e.g., ServiceNow, Jira). Basic understanding of ERP/CRM integrations. Strong communication and stakeholder management skills. Advanced in English (B2+)

Why Join UST? At UST, you will work in a collaborative and inclusive environment where innovation, learning, and personal growth are encouraged. You will have the opportunity to contribute to impactful projects, work with global teams, and build solutions that truly make a difference.

Equal Opportunity Statement UST is proud to be an

Equal Opportunity and Equity Employer . We are committed to fostering a diverse, inclusive, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.