Elite Customer Support Specialist – French & English (Remote)

About our Company OnSpot is a travel technology scale-up with 20 years of expertise, redefining the traveler experience for premium and luxury travel brands worldwide. Operating across 5 continents and more than 130 countries, we support over 500,000 travelers each year, combining cutting-edge technology with high-touch, concierge-level service to deliver seamless, personalized journeys at scale.

About the Role We are looking for a Traveler Support Specialist (French & English) who brings a true service mindset shaped by high-end hospitality or tailor-made travel environments. This is not a traditional support role. You will act as a trusted point of contact for high-value travelers, managing complex and sensitive situations with autonomy, precision, and discretion. You will collaborate closely with internal teams to investigate issues, anticipate needs, and deliver thoughtful, high-quality solutions.

Must-Have Requirements (Non-negotiable) Fluent English and French (written and spoken) Minimum 3 years of experience in travel, hospitality, or high-end customer service environments and related industries Full flexibility to work shifts, including weekends and holidays

Nice to Have Strong knowledge of tourist destinations Experience using tools such as Zendesk, Intercom, or Freshdesk Experience working in international, cross-functional environments Fluency in a third language

What We Offer Full time independent contract Fully remote work environment A truly international and collaborative team Professional growth in a fast-evolving, tech-driven company

Compensation R$6,000 to R$10,000 per month, depending on experience.

Who Is This Role For ? This role is ideal for professionals coming from luxury hospitality, concierge, or tailor-made travel, who are looking to transition into a tech-enabled, international environment without compromising on service excellence. If you are driven by high standards, ownership, and delivering exceptional experiences, we would love to hear from you.