Auxiliar de atendimento bilíngue (noturno)

REMOTE POSITION – ADVANCED ENGLISH REQUIRED! If you want to work remotely from Brazil for an American company and interact with clients from all over the world, American Star Vacation Homes — a vacation home management company based in Orlando, Florida — is looking for responsible and skilled individuals to build a long-term partnership.

Responsibilities

: Guest support in English (Chat/Phone) Identify and filter guest needs Create tasks and communicate concerns/damages to the operations team Process and register issued charges Monitor additional services requested/paid Schedule additional services according to guest requests Monitor the Customer Service channel of booking platforms

Requirements

: • Advanced English proficiency (mandatory) • Intermediate computer skills • Proactivity and commitment • Agility, strong communication, and multitasking skills • Availability to work evenings, weekends, and holidays (shift-based)

Schedule

: 6:00 PM to 2:20 AM – 1-hour break Schedule may vary by 1 hour during U.S. daylight saving time adjustments.

Compensation

: Base salary: R$2.000.00

Work schedule

: • One day off per week (on alternate weekend day) • Daily work • Night shift

Language

: • English (Required)