IAM On-boarding Support Analyst - USA

Be a part of the leadership of a IAM Support team for a large financial multinational company Responsabilities Support and improve onboarding/hiring technical processes and services, aligned to security and compliance standards Troubleshoot provisioning and access issues across identity, collaboration, and endpoint services Monitor onboarding queues and metrics; identify bottlenecks and implement continuous improvements

Requirements: 6+ years experience with IT support 4+ years’ experience with IAM support 4+ years’ experience with ITSM processes: Request Fulfillment, Access Management, Incident, Change (ServiceNow) 2+ experience with multinational companies (different timme zones)

ENGLISH

– ADVANCED (Professional) or FLUENT (

mandatory! !)

Preferred 4+ years’ experience with PwerShell (or similar scripting) for automation and reporting