Customer Service Rep (Remote)

Elite Virtual Assistance (EVA) is expanding our support team for a rapidly growing network of Men’s Health Clinics across the United States. These clinics focus on helping men improve their health and confidence through services such as testosterone optimization, weight-loss programs (including medications like Ozempic), and overall wellness coaching.

We are seeking a

high-caliber Customer Service Representative

with exceptional English fluency, strong professionalism, and the ability to manage a diverse set of responsibilities. This is a remote role based in Brazil.

Key Responsibilities

1. Customer Service & Appointment Coordination

Answer inbound calls with empathy, clarity, and professionalism. Set appointments for new potential customers (warm and high-intent leads). Handle outbound follow-ups to support patient engagement and retention. Provide accurate information on clinic services and guide callers through next steps.

2. Client Care & Wellness Follow-Up

Call patients who recently visited the clinic to check in, support them, and document their progress. Help ensure clients stay on track with programs such as testosterone therapy or weight-loss plans. Capture detailed notes and updates in the CRM to support continuity of care.

3. Administrative & Executive Assistant Support

Some clinic owners manage multiple businesses. At times, you will assist with: General administrative tasks Appointment booking and calendar management Email organization and coordination Light executive assistant duties outside the clinic scope

4. Content Support (As Requested by Individual Clinics)

Assist with simple social media content creation and posting Support brand engagement and community-building initiatives

Required Qualifications

Exceptional English

— written and spoken; near-native fluency required Strong customer service orientation with a calm, confident phone presence Ability to multitask while maintaining accuracy and detail Professionalism, reliability, and strong time-management skills Experience in healthcare, wellness, sales support, or customer service is a plus Comfortable working in a fast-paced environment supporting multiple stakeholders Tech-savvy with the ability to learn new systems quickly (CRM, phone platforms, etc.)

Schedule & Work Environment

Standard schedule for this account is

Wednesday–Sunday, 11:00 AM–7:00 PM (clinic’s local time) . Some clinics operate

Monday–Friday ; flexibility is a strong advantage. Fully

remote in Brazil , with stable internet required.

Compensation

$800–$1,000 USD/month

(based on experience) Performance incentives

tied to quality, professionalism, and appointment outcomes Opportunities for internal advancement within EVA as accounts grow

About EVA

Elite Virtual Assistance (EVA) provides high-quality remote staffing solutions for U.S.-based companies. We pride ourselves on delivering exceptional service, strong operational structure, and top-tier talent from around the world. You will join a supportive, high-performance team with clear pathways for growth. If you are driven, articulate, and excited to support a mission-driven wellness organization, we would love to meet you. Apply now and help transform the customer experience for men striving to improve their health and confidence.