Assembly and After-Sales Support Technician

Job Description Job Title:

Assembly and After-Sales Support Technician Location:

Remote position in Brazil with in-person client visits as required Reports to:

Account Manager and CTO Contract Type:

CLT

About LG Sonic: LG Sonic

is a global leader in sustainable water quality management, dedicated to developing cutting-edge technologies that help protect water ecosystems. With operations in over 50 countries, we specialize in advanced solutions for algae control, water quality monitoring, and environmental protection. Our award-winning ultrasonic technology, combined with real-time data monitoring, empowers industries, municipalities, and governments to maintain clean and healthy water bodies while reducing chemical use. At LG Sonic, we foster a dynamic and innovative work environment, driven by a passion for sustainability and technological excellence. Join our team and be part of a mission to create cleaner water for future generations.

Position Summary: The Assembly and After-Sales Support Technician will be responsible for assembling, installing, and maintaining LG Sonic equipment at our clients' sites across various locations in Brazil. In addition to on-site technical duties, the professional will work remotely in an after-sales capacity, providing direct support and maintaining close communication with clients to ensure their needs are met effectively. Position duties and responsibilities: Assemble and install LG Sonic equipment at client locations throughout Brazil, ensuring proper setup and functionality. Perform routine maintenance, troubleshooting, and repairs on installed equipment to guarantee optimal performance. Travel to client sites as needed to address technical issues and provide on-site support. Provide remote after-sales support, responding to client inquiries, offering technical guidance, and resolving issues via phone, email, or other communication platforms. Maintain direct and proactive communication with clients to ensure satisfaction and address their needs effectively. Document all assembly, maintenance, and support activities, preparing detailed reports for internal records and client follow-ups. Collaborate with the LG Sonic team to identify opportunities for equipment improvements or upgrades based on client feedback and field observations. Adhere to safety protocols and company standards during all on-site and remote activities.

Qualification and requirements: Must reside in Brazil and be willing to travel frequently to client sites across the country with flexibility to adapt to varying schedules. Excellent communication skills in Portuguese and English (written and spoken)

for client interactions, technical support, and reporting. Proven experience in equipment assembly, installation, and maintenance, preferably in a technical or industrial setting. Strong problem-solving skills Ability to work independently in the field and remotely, with strong organizational and time-management skills. Familiarity with remote support tools and basic computer skills for documentation and communication. Valid driver’s license and ability to operate safely in diverse working environments. Previous experience in after-sales or customer support roles is a plus.

Why Join LG Sonic?

At LG Sonic, we offer an exciting and collaborative work environment where your contributions directly impact our mission of environmental sustainability and innovation. By joining our team, you will have the opportunity to grow professionally while being a part of a global leader in water treatment technology. We believe in investing in our people and fostering an inclusive culture where every team member’s ideas are valued.

LG Sonic Values : Unity, Trust, Positivism, Over deliver and Passion.

Application Process:

If you are interested in joining LG Sonic, we encourage you to apply by following these steps: Submit Your CV: Please send your

updated CV in English

to

with the subject line:

Assembly and After-Sales Support Technician. Apply via Recruitment Platforms: You may also apply through recruitment websites where this position is posted. Please ensure your

CV is submitted in English . Application Review: Our HR team will carefully review all applications and contact shortlisted candidates for the next steps. Interview Process:

Selected candidates will be invited for interviews to assess their skills, experience, and suitability for the role.