Product Specialist

About the Role: CloudSEK is seeking a motivated and versatile

Cybersecurity Operations Analyst

to join our expanding global team. This is a

multifaceted role

that blends

Product Support ,

Cyber Threat Takedown Operations , and

Security Event Analysis . You will be the

first line of defense

in securing our customers and upholding the integrity of their digital presence. This position is ideal for candidates who are early to mid in their cybersecurity career with 1-2 years of exp and are passionate about threat detection, user support, and protecting brands from malicious online activity.

Key Responsibilities: 1. Technical Product Support (CloudSEK Product) – L1 Serve as the

first point of contact

for customer issues via email, chat, or phone. Troubleshoot and resolve basic technical issues using documentation and internal tools. Record and track support issues in our ticketing system with clarity and precision. Collaborate with engineering and security teams to escalate unresolved issues. Contribute to user guides and help documentation for common support queries. Continuously learn and apply knowledge of cybersecurity and threat detection.

2. Brand Protection & Takedown Analyst Monitor, identify, and document

phishing websites, fake domains, and impersonation profiles

on social media platforms. Initiate and manage

takedown requests

across hosting providers, registrars, and platforms. Provide timely

follow-ups and status updates

to internal teams and stakeholders. Assist in building and maintaining

playbooks, SOPs, and threat feeds

relevant to brand abuse. Work closely with the intelligence team to map phishing campaigns and related threat infrastructure.

3. L1 Security Analyst (SOC/Threat Monitoring) As a member of the comanaged services team, monitor alerts and incidents generated on the CloudSEK portal. Conduct

initial triage and classification

of potential threats. Document response steps and escalate incidents as per defined protocols. Stay updated with the latest cyber threats, TTPs, and security advisories. Apply

AI prompt engineering

techniques to improve efficiency in threat detection and knowledge handling.

Desired Qualifications & Skills: Bachelor's degree in Technology, Cybersecurity, or related fields. Prior exposure or a strong interest in cybersecurity, threat intelligence, or SOC operations. Understanding of phishing campaigns, social engineering tactics, and brand impersonation threats. Strong communication skills (written & verbal). Ability to work independently in a

rotational shift environment

supporting global customers. Experience with support ticketing tools (e.g., Freshdesk, Zendesk, Jira Service Desk). Familiarity with cybersecurity tools and platforms (e.g., VirusTotal, Whois, SIEM, OSINT tools). Basic knowledge of cloud security, APIs, or red teaming (bonus, not required). Proficiency with scripting (Python, Bash) or automation is a plus. Certifications like CEH, Security+, or practical experience in phishing mitigation will be advantageous but not mandatory. Language proficiency: Ability to communicate effectively in English, both orally and in writing along with Portuguese and Spanish

Working Conditions: Location:

Brazil Work Mode:

Remote / Hybrid (based on location & team structure). Working hours:

Rotational shifts to support coverage for US and LATAM customers.(EST and PST).

Why Join Us? Work at the intersection of

cybersecurity ,

AI , and

digital risk protection . Exposure to real-world cyber threats, takedown operations, and incident response. Learn from seasoned cybersecurity professionals in a fast-paced startup environment. Opportunity to grow your career in Cyber Security with practical application