ServiceNow CMDB Technical Consultant

CMDB Technical Consultant – Remote in Brazil We're

Concentrix

, the global technology and services leader that powers the world’s best brands, today and into the future. We’re

solution-focused, tech-powered, intelligence-fueled.

With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with.

We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and

industry-leading global

security for our staff and clients. You will work with the

best in the world

to design, implement and strategize IT, security, application

development, innovation, and solutions

in today’s hyperconnected world. You will be part of the technology team that is core to our

vision of develop, build and run the future

of Integrated Services.

We embrace our

game-changers

with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond

WOW

for our customers will fit right in with what we do and who we are.

As a

CMDB ServiceNow Technical Consultant

you will focus on designing, implementing, and optimizing CMDB solutions, ensuring accurate configuration data and supporting IT service management processes.

Essential Functions/Core Responsibilities Design, implement,

and

maintain

ServiceNow CMDB architecture and data models. Configure and support

ServiceNow Discovery, Service Mapping, and ITOM

integrations. Ensure CMDB

data quality, governance, and compliance

. Develop custom

scripts, business rules, and integrations

within ServiceNow. Support

CI lifecycle

management and relationship mapping. Collaborate with

ITSM, ITOM

, and infrastructure teams. Troubleshoot

CMDB and discovery issues. Document technical solutions and

best practices. Participate in client workshops and requirement gathering. Provide technical guidance and recommendations for CMDB

optimization. Support CMDB

audits and health dashboards

.

Candidate Profile 5 years of experience with

ServiceNow CMDB, Discovery, and ITOM

. ServiceNow

Certified

Implementation Specialist – CMDB. Hands-on experience with: CI Class Manager Identification & Reconciliation Engine (IRE) Service Mapping MID Server configuration Proficiency in:

JavaScript, ServiceNow scripting

(Business Rules, Script Includes, Client Scripts). Experience

integrating

ServiceNow with external systems (REST/SOAP APIs). Strong understanding of

ITIL

framework. Fluent in

Portuguese

and

English

(written and spoken).

Bonus Skills Knowledge of

cloud

platforms (AWS, Azure, GCP). Experience with ServiceNow

CSDM

.

Join us and be part of this journey towards greater opportunities and brighter futures.