Technical Support Engineer

At Traefik Labs, we don’t just \"close tickets.\" We solve the complex infrastructure puzzles that power the modern web. We are looking for a

Technical Support Engineer

who lives and breathes cloud-native ecosystems. This role is for someone who loves diving deep into

Kubernetes , understands the nuances of Ingress Controllers, API Gateways, and API Management, and wants to contribute directly to a massive

Open Source

ecosystem.

The \"Must-Haves\"

The Stack:

Kubernetes, Traefik, Docker, and a deep understanding of Infrastructure. Excellent English:

You will communicate with global customers and our engineering team daily. Fluency is non-negotiable. Mindset:

Radically customer-centric. You enjoy helping people solve technical blockers.

Logistics

Time Zone:

Must be compatible with

EST (US Eastern Time) . Shift:

This role follows a

Late Shift / On-Call

model, including a 1-in-3 weekend rotation.

What You’ll Do

Bridge the Gap:

Support our enterprise customers. OSS Impact:

You will analyze issues in our Open Source projects, working with the core Traefik team to maintain top-tier quality for millions of users. Quality First:

You aren't just a messenger; you are a technical gatekeeper ensuring our software remains top-quality. Be the Advocate:

You are customer-centric by nature, obsessed with finding the best possible solution for the user.

✨ Why Traefik Labs?

3.4B+ Downloads:

Your work supports the world’s most popular cloud-native proxy. No Politics:

We are a lean team where ideas compete on merit. High Agency:

We value \"first principles\" thinking and proactive problem solvers.

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