Contact Center Platforms Engineer (Verint / C. Guru) - USA

Be a senior member of a US Contact Center team of a large financial multinational company Activities Designing, implementing, administering, and supporting enterprise Contact Center platforms. Working primarily with Verint solutions ( Workforce, Quality and Performance Management, Recording, Analytics) and Content Guru storm platform (omnichannel routing and digital channel orchestration) Administer applications across on-premise, cloud, and hybrid environments Ensuring the availability, performance, security, and ongoing evolution of these platforms

Requirements: 5+ years of experience with Verint solutions (WFM, QM, Recording, Analytics) 3+ years’ experience with Content Guru storm platform capabilities (omnichannel routing, digital channels 3+ years of experience Contact Center operations and telephony technologies, including SIP and VoIP Experience planning upgrades, enhancements, and integrations. Bachelor’s degree in Information Systems, Computer Science,

ENGLISH – ADVANCED (Professional) or FLUENT (

mandatory! !)

Preferred Verint Certification Content Guru Certification ITIL Foundation