E-commerce Specialist

Role Overview

We’re seeking an experienced

E-commerce Operations Specialist

to lead and scale the operational backbone of an online retail presence. This mid to senior-level role is ideal for a results-driven professional with proven expertise in e-commerce fulfillment, cross-functional coordination, and digital process optimization. You’ll be responsible for streamlining end-to-end platform operations, elevating customer satisfaction, and ensuring that every transaction supports brand growth and operational excellence.

Key Responsibilities

• Oversee day-to-day operations of multiple e-commerce platforms, ensuring accuracy in inventory, smooth order fulfillment, and efficient payment processing. • Lead coordination across marketing, sales, logistics, and customer service teams to execute online campaigns, promotions, and seasonal events. • Maintain and continuously optimize product listings, content, and digital assets to align with brand goals and drive conversion. • Monitor stock movements across digital channels, implement replenishment alerts, and reduce risks of stockouts or overstock. • Develop operational SOPs to scale post-purchase processes and maximize efficiency. • Track and report on key operational metrics: order accuracy, return rates, customer satisfaction, and service SLAs. • Proactively manage escalations related to payment issues, delivery discrepancies, or customer feedback. • Identify workflow bottlenecks and apply process automation tools where possible. • Partner with regional teams to ensure local compliance, payment reconciliation, and logistics alignment.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Logistics, or related field. • Minimum 3–5 years of experience in e-commerce operations or retail fulfillment; preferably in mobile tech, consumer electronics, or FMCG. • Professional fluency in English (mandatory). • Demonstrated ability to lead operational initiatives and drive performance improvements across teams. • Strong command of digital commerce platforms (e.g., Shopify, Magento, WooCommerce, or regional equivalents). • High attention to detail and familiarity with supply chain and payment systems. • Strong analytical mindset and experience interpreting operational data and customer insights. • Passion for innovation, digital commerce, and emerging tech markets.