Customer Support Specialist

Position Summary:

We are seeking friendly and motivated Customer Support Specialists to serve our customers and restaurant owners by providing assistance regarding account management or order inquiries. This could include changes to their account, minor updates to their menu, or inquiries about an order

Essential Responsibilities and Duties: Take inbound calls from either the customer or the restaurant. Make outbound calls to customers or restaurants to follow up on acknowledgement errors. Manage incoming tickets generated from email or text via CRM (customer relationship management portal). Return calls for any voicemails that a ticket is generated for Minor troubleshooting product or service problems reported by the customer or the restaurant. Route calls / tickets to appropriate channels if necessary. Facilitate and document accurate correspondence between the restaurant and customers Miscellaneous clerical duties.

Education: Minimum – High school diploma (or Equivalent)

Experience: 6+ months work experience (Internship acceptable) Fluent in English - Bilingual Spanish/English preferred Must be available for evening and weekend shifts Effective written and verbal communication skills Strong critical thinking / problem solving skills Preferred but not required: Previous call center experience Food Industry experience

What You Need For This Position: Be flexible with working schedules, including nights and weekends Efficient in operating a computer in a Windows based environment Possess strong verbal and written communication skills in the English language Communicate effectively in the English language Have strong interpersonal skills, problem solving skills and negotiating skills Think analytically Work in a fast-paced environment Be organized and have strong time management skills