Client Support Associate/Us Ecommerce Dtc Beauty Brand

Londontown Inc. is a dynamic and customer-centric nail and personal care company committed to delivering exceptional products/services and fostering positive customer experiences. As we continue to expand, we are seeking a dedicated, energetic, and upbeat Customer Support Associate with an approachable and empathetic personality to join our team.

Key Responsibilities Provide timely and professional email and phone support to customers Address customer concerns, inquiries, and issues accurately and efficiently Maintain clear and documented communication in internal systems Follow company processes, policies, and quality standards Work collaboratively with the team to ensure proper coverage and service levels

Work Schedule Monday to Saturday 9:00 AM – 7:00 PM EST, rotating schedule Open during US holidays

Working during US holidays will be credited as a holiday leave, which may be taken on a different day. Usage of this leave requires prior approval from the supervisor to ensure proper team coverage.

Employment Status & Probation New hires will be under a 6-month monitoring period Performance during this period will determine regularization/permanent employment Only permanent employees are eligible for the company’s equipment policy

Qualifications Strong written and verbal communication skills Comfortable handling email and phone-based customer support Dependable, organized, and able to manage shifting schedules Previous customer support experience is a plus but not required

MUST HAVE A FRIENDLY, ENERGETIC, UPBEAT PERSONALITY WITH STRONG PROBLEM-SOLVING SKILLS, STRONG COMMUNICATION SKILLS!!

Why should you join us? Take pride in working for a company that focuses on delivering high-quality products and excellent customer service. We are known for our innovative nail care products that are free from harmful chemicals and are cruelty-free and vegan-friendly We foster a collaborative work culture, encouraging teamwork and collective success, our team is dynamic and international Opportunities for growth and advancement