National Air Logistics Customer Care Manager

DESCRIPTION DU POSTE

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎

Tha National Air Logistics Customer Care is in charge of management and continuously optimize customer care locations in order to deliver the best customer care experience. In addition has to functionally manage the Field Sales team supporting on the strategy and business How you create impact

Provide leadership, direction and support development plans of customer care teams Support and lead local field sales teams & monitor performance Design and implement customer care strategy Collaborate with the national air logistics management and air logistics operation care Regularly visit customers & offices Drive National Air customer retention tactical plan & regurlarly control customers erosion Review and implement business process regarding customer centricity Ensure customer satisfaction through high level of service Responsible for monitor and implement action plans for customers complains Manage national financial analysis supporting branches and national management in decision making Elaborate Monthly Flash Report Drive National Implementation and Customer Onboarding Strategy What we would like you to bring

Bachelor’s degree in International Relations, Business Administration, or related fields 8+ years of experience in air logistics operations Previous experience in people management Strong commercial and negotiation skills Fluent in English What's in it for you

At Kuehne+Nagel, a career is more than you imagine—it’s an opportunity to grow, contribute, and make an impact. We cultivate an inclusive and supportive workplace where every employee is valued, empowered, and inspired to reach their full potential. Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.