Automation & Operations Specialist

Job Title: Automation & Operations Specialist Schedule

: Full-time (40 hours/week); requires EST or PST working-hour overlap.

Location

: Fully remote (LATAM-based candidates welcome).

About This Role: Our client is a growing automation-focused company that builds custom operational workflows and systems. They work at the intersection of automation, no-code platforms, and AI-driven workflows to solve complex operational problems where no off-the-shelf solution exists. We are looking for a hands-on Automation & Operations Manager to own the execution of day-to-day operational workflows. This is not a traditional project management role; it is an execution-focused position for a specialist who can build, maintain, and improve systems. You will work directly with the CEO to ensure system reliability and scalability.

Responsibilities: Workflow Architecture:

Build, maintain, and optimize automation workflows using Make.com and/or n8n, ensuring consistent execution across CRM processes and reporting. System Integration:

Design and implement custom solutions, managing API-based integrations and webhooks between various tools and platforms. Troubleshooting & Reliability:

Take ownership of existing automation libraries; diagnose failures, debug errors, and resolve issues efficiently to maintain high performance. AI Implementation:

Leverage AI tools (e.g., ChatGPT, AI coding assistants) to accelerate workflow development and solve ambiguous technical problems. Documentation & Reporting:

Document workflows, maintain clear SOPs, and provide the CEO with regular updates on status, risks, and blockers.

Requirements: 4–6 years of experience in automation, operations, or workflow-heavy roles. Hands-on experience building complex workflows with

Make.com

and/or

n8n

. Strong technical understanding of APIs, webhooks, and system integrations. Proficiency with database tools like Airtable. Ability to work independently to solve ambiguous technical problems without immediate supervision. Strong written and verbal communication skills.

Preferred Qualifications: Familiarity with JSON and basic scripting (JavaScript, Python). Experience integrating AI into automation workflows. Familiarity with CRM tools (e.g., GoHighLevel) and lightweight app builders (e.g., Replit).

Payment:

Long-term engagement (USD or local currency).