ICT Cloud Infrastructure Assistant [Open to Tier 0, 1 & 2 applicants]

Tiered Approach In line with the commitment to safeguard capacity and support personnel already in the Organization, a majority of UNDP UNCDF/UNV vacancies are advertised using a tiered application process whereby: Tier 0 : UNDP/UNCDF/UNV IP staff holding permanent (PA) and fixed-term (FTA) appointments, whose posts will be abolished, or contracts will be terminated or not renewed during 2026. Tier 1 : Other UNDP/UNCDF/UNV staff holding permanent (PA) and fixed-term (FTA) appointments Tier 2 : UNDP/UNCDF/UNV staff holding temporary appointments (TA), personnel on regular PSA contracts, and Expert and Specialist UN Volunteers Tier 3 or no tier indicated : All other contract types from UNDP/UNCDF/UNV and other agencies, and other external candidates Please make note of the Tier(s) indicated in the vacancy title, if any, and ensure that you satisfy the eligibility to apply. Background As all countries around the globe are seeking new ways to address complex and interconnected challenges such as shocks from crises, economic stagnation, inequality and poverty, providing access to clean and affordable energy, protect the environment, or mitigating and adapting to climate change, UNDP aims to develop integrated responses to these issues.

UNDP is the knowledge frontier organization for sustainable development in the UN Development System and serves as the integrator for collective action to realize the Sustainable Development Goals (SDGs). In addition to multi-lateral and bi-lateral partnerships, UNDP provides countries with specialized integrated technical services for eligibility assessment, programme/project formulation and implementation, capacity development, policy advice, technical assistance, training and technology transfer, mobilization of co-financing, implementation oversight, results management and evaluation, performance-based payments and knowledge management services.

The UNDP Country Office (CO) in Brazil is a key development partner of the Brazilian government and supports national and sub-national public and private sector institutions and civil society to achieve a more sustainable and inclusive society by strengthening democratic institutions, improvement of governance effectiveness, reduction of poverty and inequalities and addressing climate change and biodiversity issues.

In the pursuit of aligning organizational resources with UNDP strategic objectives and serving as the overarching framework to propel the operational reform agenda and streamline the United Nations (UN) operational presence in Brazil, the Country Office (CO) has structured its functional organization into three primary domains: the management support functions, the Programme team, and the Operations Team. The Operations Team is further comprised of units encompassing Finance, Human Resources (HR), Support to Projects, and the UN Common Back- Office (UN CBO), with the latter encompassing provision of common services for the UN House, including Information and Communication Technology (ICT), Administration and Logistics, Procurement and Travel, and HR services tailored for UN entities and Protocol. All these units bear the responsibility to ensure adherence to UN principles and UNDP policies and procedures in the realm of operational functions.

The Operations Team plays a pivotal role in enhancing the efficacy of UN operational services and UNDP Brazil. It does so by crafting a comprehensive service delivery platform aimed at providing operational solutions to all UN entities and UNDP programs and projects. Moreover, it coordinates operational services and explores their potential expansion to the UN Common Back-Office. Within the United Nations Development Programme (UNDP), the establishment of UN Common Back-Offices (UN CBO) is a cornerstone of the United Nations Development System (UNDS) reform, aiming to streamline operations and enhance service delivery across the UN system. Brazil stands at the forefront of this initiative, drawing on its success from the Joint Operations Facility (JOF) to pioneer the UN CBO model. The strategic vision for UN CBO implementation in Brazil, driven by UNDP's leadership, focuses on realizing operational efficiencies, improving quality of service, and fostering a collaborative "One UN" culture.

In early 2023, UNDP was selected to host the UN CBO in Brazil, a testament to its operational prowess and the country's innovative approach to shared services. This initiative is expected to optimize resource utilization, reduce overheads, and deliver superior service to UN entities, encapsulating the essence of the Efficiency Agenda. The UN CBO's integration into UNDP Brazil's operations leverages the organization's established infrastructure and expertise, ensuring a seamless transition towards a more cohesive and efficient operational framework.

By acting as the operational backbone for the UN in Brazil, the UN CBO under UNDP's stewardship aims to address and surmount the operational challenges unique to the UN's collaborative environment. This initiative is not just about operational improvements but also about embodying the spirit of cooperation and unity that defines the UN's mission, setting a precedent for efficiency and collaboration that aligns with the goals of the UNDS reform.

The ICT team plays a crucial role in the Country Office (CO) as reliance on digital technology continues to increase in all office operations, projects, and programme deliveries. The team drives UNDP’s digital transformation efforts in the CO to better enable, leverage and deploy technology solutions that help the CO implement new ways of doing business to work smarter and more efficiently, and ultimately to improve the way it provides value to UNDP partners, stakeholders, and beneficiaries. Position Purporse Under the guidance and direct supervision of the ICTAnalyst , the ICT Cloud Infrastructure Assistantprovides ICT and administrative support services to the ICT unit, and provides daily technical support to users of information management tools and technology infrastructure in the Country Office. The ICT Cloud Infrastructure Assistant promotes a client-oriented approach. The ICT Cloud Infrastructure Assistantworks in close collaboration with Programme, Operations, and projects teams in the CO and UNDP HQ staff to resolve ICT- related adopts a portfolio approach to accommodate changing business needs and leverage linkages across interventions to achieve its strategic goals. Therefore, UNDP personnel are expected to work across units, functions, teams, and projects in multidisciplinary teams in order to enhance and enable horizontal collaboration. Duties and Responsibilities Support implementation of ICT management systems and strategies. • Ensure compliance with corporate information management and technology standards, guidelines, and procedures for the CO technology environment. • Provide inputs to CO administrative business processes mapping and support implementation of internal Standard Operating Procedures (SOPs). • Provide ICT support for key events and provide video/audio conferencing support for hybrid meetings. • Provide ICT help desk support to colleagues in other agencies. • Provide input to preparation of results-oriented workplans. • Support the use of ERP functionality for improved business results and improved client services. Assist in providing automation and digitalization support for both CO Operations and Programmes. • Support in the installation of commercial and in-house developed software and related upgrades. Support network administration and ensure effective functioning of the CO hardware and software packages. • Monitor file server traffic, usage and performance on a frequent and regular basis. • Assist in cloud-based backup and restoration procedures for local drives. • Provide support to users in virus detection, removal, and prevention. Assist in upgrading patch and anti-virus programs on a timely basis. • Respond to user needs and questions regarding network access. • Assist in trouble-shooting and monitoring of network problems. • Maintain an up-to-date inventory of software and hardware and stock of supplies and spare parts in cooperation with the Procurement Unit. • Maintain the filing system ensuring safekeeping of confidential materials. • Perform routine technical tasks, including changing of hardware electronic components (disks, memories, network wiring, power sources, and making routine repairs. Provide administrative support • Maintenance of an up-to-date inventory of software and hardware. • Maintenance of a library of ICT related reference materials. • Maintenance of the inventory and stock of supplies and spare parts • Provision of ICT support to key events. • Maintenance of Unit’s files, logs • Preparation of routine correspondence, faxes, memoranda and reports in accordance with CO SOP. • Extracting, inputting, copying and filing data from various sources. Assist in facilitation of knowledge building and knowledge sharing in the CO. • Participate and assist in the organization of training for the CO staff on ICT issues. • Provide contributions to knowledge networks and communities of practice. The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization. Supervisory/Managerial Responsibilities: None Competencies Achieve Results LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline Think Innovatively LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements Learn Continuously LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback Adapt with Agility LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible Act with Determinati...